Maintenance planned on 25/08 – impacted services: online backup

Dear customers,

Our Acronis Cloud Backup server would be unavailable for an extended period due to maintenance.

Impact: customers using backups will not be able to save / restore backups during this time.

This maintenance may affect your services.

Please find all details below:

Start: 2016-08-25 10:00*
End: 2016-08-25 16:00*
Duration: 3-4 hours
Impacted services: Online backup
Affected Areas: Online backup

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 04/06/2016 – impacted services: telephony

Dear customers,

Edpnet has planned a maintenance in order to improve our telephony service.

This maintenance may affect your services for a few hours.

Please find all details below:

Start: 2016-06-04 02:00 AM*
End: 2016-06-04 06:00 AM*
Duration: 4 hours
Impacted services: Telephony
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 31/05/2016 – impacted services: all DSL services in Netherlands and possibly in Belgium

Dear customers,

Edpnet has planned a maintenance on its remote servers.

We’ll be keeping the downtime to a minimum, but expect several reconnections during the maintenance.

Please find all details below:

Start: 2016-05-31 03:00 AM*
End: 2016-05-31 06:00 AM*
Duration: 15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Customers connections in Netherlands will be dropped for 15 minutes. Possible loss of connection for users in Belgium. In case of disconnection, we advise to restart hardware (modem/router).

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 26/04 – impacted services: All DSL services

Dear customers,

Edpnet has planned a maintenance in order to restore redundancy to our core DSL server.

This maintenance may affect your services.

Please find all details below:

Start: 2016-04-26 03:00 AM*
End: 2016-04-26 06:00 AM*
Duration: Up to 15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Delay on mailsystems

Dear customers,

Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.

Description: Delay on mailsystems
Start:
2016-01-18 09:00 AM
End: 2016 -01-18 09:45 AM
Duration: 45 Minutes
Impacted services: All mail services.

UPDATE 09:45 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.

UPDATE 10:10 – Mail traffic flow has been fully restored.

We apologize for the inconvenience

The edpnet team


Issue: Short interuption of internet traffic (solved)

Dear customers,

We have experienced a small interuption of internet traffic due to a defective router.

Please find all details below:

Start: 2015-12-10 20:00*
End: 2015-mm-dd 20:27*
Duration: aprox. 27 minutes
Impacted services: all internet traffic
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Edpnet numbers are unreachable from outside networks (solved)

Dear customers,

We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Updates:

The problem is solved by resetting all incoming voice channels in cooperation with proximus.

Start: 2015-11-13 19:40*
End: 2015-11-13 21:24*
Duration: TBC
Impacted services: All voice services
Affected Areas: All Areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound calls for all SIP Trunk customers

Dear customers,

We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.

Please find all details below:

Start: 2015-10-16 11:50 AM*
End: 2015-10-16 12:40 AM*
Duration: 50 min
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: All calls to destinations starting with 05012xxxxx up to 099xxxxxxx

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Unreachable websites due to routing problem

Dear customers,

Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage: No inbound calls possible for SIP trunks

Dear customers,

We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Updates:
16:57 – The issue has been found. Our NOC team is resolving it.
16:59 – ETR is 20 minutes.
17:23 – Most customers are reachable again, the problem should be fully solved at 17:45

Start: 2015-09-08 16:37:00*
End: 2015-09-08 17:45:00*
Duration: 1h 8m
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: N/A

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time