Belgium / Info / Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage.
Please find all details below:
| Start*: |
14-04-2021 11:58 |
| End*: |
14-04-2021 13:37 / 15h12 |
| Duration: |
1 hour 39 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
UPD 12h40: the problem has been located. Our engineers are working to get the link up as soon as possible.
UPD 13h13: we suspect broken card on top of the fiber cut. Our technician is on his way to replace the card. Estimated time of resolution : 15h00
UPD 13h40: the problem on the main path (fiber cut) is fixed. The links are coming up.
UPD: 15h20: The faulty card has been replaced. The problem is fully resolved.
Belgium / Info / Maintenance / Planned /
Dear customers,
Following the recent outage in A3 area, edpnet has planned a maintenance in order to adapt and test the load balancing on our network.
This maintenance will cause a short interruption (up to 30 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.
Please find all details below:
| Start*: |
20-04-2021 04:00 |
| End*: |
20-04-2021 06:00 |
| Duration: |
expected impact: session reconnection and up to 30 minutes downtime |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
SIBELGA has planned a power intervention on street which may affect your services.
This maintenance may affect your services.
Please find all details below:
| Start*: |
14-04-2021 08:00 |
| End*: |
14-04-2021 14:00 |
| Duration: |
6 hours |
| Impacted services: |
All internet services |
| Affected Areas**: |
Molenbeek-Saint-Jean |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage /
Dear customers,
We have experienced an outage with internet and fixed voice in area A3, about half of all regions in this area were impacted. The outage was due to a maintenance on the main path and our backup setup didn’t take over. Our Network operations team has already found the source of the problem and will plan a new maintenance soon to prevent this from happening again.
Please find all details below:
| Start*: |
12-04-2021 22:26 |
| End*: |
12-04-2021 23:01 |
| Duration: |
35 minutes |
| Impacted services: |
internet & voice |
| Affected Areas**: |
Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
21-04-2021 01:00 |
| End*: |
21-04-2021 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Oudsbergen, Peer;
Poperinge;
Frasnes-lez-Anvaing, Celles;
Durbuy, Hamoir |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
14-04-2021 01:00 |
| End*: |
14-04-2021 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Geel & Kasterlee,
Galmaarden & Bever,
Durbuy & Ferrières,
Cerfontaine,
Hastière & Onhaye. |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
12-04-2021 01:00 |
| End*: |
12-04-2021 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Lille,
Poperinge,
Beloeil,
Waimes |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
07-04-2021 01:00 |
| End*: |
07-04-2021 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Temse & Waasmunster;
Quévy;
Gouvy;
Momignies |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
31-03-2021 01:00 |
| End*: |
31-03-2021 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Voeren |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to perform a software update on its equipment.
This maintenance may affect your services.
Please find all details below:
| Start*: |
26-03-2021 01:00 |
| End*: |
26-03-2021 06:00 |
| Duration: |
potential impact: 20 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Antwerp region & Sint-Niklaas;
Assenede & Sint-Laureins;
Aalst, Denderleeuw, Liedekerke, Ternat, Affligem & Roosdaal;
Roeselare, Staden & Hooglede;
Brussels region;
Geraardsbergen, Brakel & Lierde;
Walloon Brabant;
Liège, Ans, Waremme & Berloz;
Mons region;
Marche-en-Famenne, Rochefort & Nassogne |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site