Outage: Telephony capacity issues: Solved

Dear customers,

We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.

Please find all details below:

Start: 2018-05-18 12:12*
End: 2018-05-18 12:31*
Duration: 19min
Impacted services: Incoming /outgoing calls
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Pro-active Maintenance planned on 15/05/2018 22:00 – impacted services: Telephony

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-05-15 22:00*
End: 2018-05-16 00:00*
Duration: 2h
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony issue: Solved

Dear customers,

We have experienced an outage with our telephony services. Some reachability issues had occurred.  Our Network Operations team has provided a solution.

Please find all details below:

Start: 2018-05-15 09:40*
End: 2018-05-15 11:55*
Duration: 2h15min
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: some Incoming/Outgoing calls fail: Solved

Dear customers,

We have experienced an issue with some incoming and outgoing calls.  This outage has been solved by our Network Operations Team.

Please find all details below:

Start: 2018-04-20 10:53*
End 2018-04-20 18:14*
Duration: 7h21min
Impacted services: Incoming/outgoing calls
Affected Areas: Fix Telephony

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet connectivity IPv6: Solved

Dear customers,

We have experienced an outage with our internet service connectivity for IPv6 users.  Our Network Operations team has investigated this outage and provided a solution.

In order to restore your IPv6 connectivity, please, reboot your CPE.

Below the details of the outage:

Start: 2018-04-03 15:45*
End: 2018-04-04 09:32*
Duration: 17h47min
Impacted services: IPv6 Connectivity
Affected Areas: All areas: IPv6 active users reconnecting during this period

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VPBX Telephony: Solved

Dear customers,

We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.

Please find all details below:

Start: 2018-02-12 16:10*
End: 2018-02-12 16:50*
Duration: 40minutes
Impacted services: VPBX
Affected Areas: all

Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet Region West and East Flanders: Solved

Dear customers,

We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders.

Please find all details below:

Start: 2017-12-19 12:05*
End: 2017-12-19 12:23*
Duration: 18 min
Impacted services: Internet/Telephony
Affected Areas: West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Update 19/12/2017 12:26 : Technician is on his way to investigate the situation on site.

Update 19/12/2017 12:36 : Outage cleared, power issue solved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony vPBX: Solved

Dear customers,

We have experienced an issue on one of our volumes due to a faulty port.  Our Network Operations team has resolved the issue by moving the affected volume.

Please find all details below:

Start: 2017-11-30 13:23*
End: 2017-11-30 14:36*
Duration: 1h13
Impacted services: vPBX
Affected Areas: vPBX clients

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VPBX services: Solved

Dear customers,

We have experienced a major server crash on one of our VPBX servers.  Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time.

Please find all details below:

Start: 2017-11-28 09:50
End: 2017-11-28 10:00
Duration: 10 minutes
Impacted services: VPBX
Affected Areas: VPBX (partial)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time