email / Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage with our mail services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-08-01 21:00* |
| End: |
2016-08-02 10:50* |
| Duration: |
13h50 |
| Impacted services: |
outgoing/incoming mail delivery |
| Affected Areas: |
all |
No mails were lost.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with outbound calls to mobile & international numbers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-06-30 10:45* |
| End: |
2016-06-30 12:15* |
| Duration: |
Approx. 90 minutes |
| Impacted services: |
Telephony, outbound |
| Affected Areas: |
All |
Update 11:05: We have found the issue and are currently progressing to solve it.
Update 11:35: We are currently performing an update on our routing which, in a few minutes, should solve the issue.
Update 12:15: All routings have been adjusted and no more problems should occur
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved /
Dear customers,
We are currently experiencing an outage with DSL and voice services in Walloon Brabant, Hainaut. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-06-19 17:38* |
| End: |
2016-06-19 18:53 |
| Duration: |
1h 25m |
| Impacted services: |
All DSL services: Internet, VOIP telephony |
| Affected Areas: |
Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 19:44: the problem has been resolved, power issues at the colocation of proximus
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / outage / Solved /
Dear customers,
We have experienced a short interruption on our telephony services.
Please find all details below:
| Start: |
2016-06-01 14:42 PM |
| End: |
2016-06-01 14:48 PM |
| Duration: |
5 minutes |
| Impacted services: |
Voice |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Genk / outage / Solved /
Dear customers,
We have experienced a possible outage with lines in region Genk. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-05-31 10:50 |
| End: |
2016-05-31 11:00 |
| Duration: |
ended |
| Impacted services: |
Internet services |
| Affected Areas: |
Genk |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / outage / Solved /
Dear customers,
Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.
Please find all details below:
| Start: |
2016-05-17 14:00 PM* |
| End: |
2016-05-17 14:30 PM* |
| Duration: |
30 minutes |
| Impacted services: |
All DSL services: Internet, VOIP telephony |
| Affected Areas: |
| Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / fire / Namur / outage / Proximus / Solved /
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.
Dear customers,
We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-29 09:25 AM* |
| End: |
2016-04-29 12:40 PM* |
| Duration: |
3 hours 15 minutes |
| Impacted services: |
All internet services |
| Affected Areas: |
Namur area |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Ghent / outage / Solved /
Dear customers,
We are currently experiencing an outage with our link between 91GEN and 02STR. Traffic has been rerouted but this is causing reduced capacity. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-20 08:56 AM* |
| End: |
2016-04-20 09:25 AM* |
| Duration: |
30 minutes |
| Impacted services: |
Reduced capacity on Ghent region |
| Affected Areas: |
91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Edit 1 9:25AM*: Link between 91GEN and 02STR has been restored. We are monitoring traffic.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / Solved / Telephony /
Dear customers,
We are currently experiencing a partial outage with telephony. The outage was investigated by our NOC team, who found that one of the servers responsible for telephony crashed. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-19 10:00 AM* |
| End: |
2016-04-19 10:20 AM* |
| Duration: |
20 minutes |
| Impacted services: |
Partial: Telephony |
| Affected Areas: |
All areas |
Edit 1: The cause was found to be one of the telephony servers that went down. It was rebooted and shortly came up again. A few calls still fail.
Edit 2 10:45AM*: The server was taken down again for maintenance due to lingering issues. We are bringing it back online as soon as the maintenance ends.
Edit 3 11:00AM*: The server is back online. We are monitoring it for faults.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / Solved /
Dear customers,
We have experienced a small interruptions of DSL-services due to a fault of our autoconfiguration server. Some Fritz!box modems with firmware version 06.30 were impacted.
| Start: |
2016-04-12 23:50 PM* |
| End: |
2016-04-13 09:45 AM* |
| Duration: |
approx. 9 hours |
| Impacted services: |
DSL services and IP telephony |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time