{"id":1476,"date":"2017-09-28T10:10:39","date_gmt":"2017-09-28T08:10:39","guid":{"rendered":"http:\/\/issues.edpnet.be\/?p=1476"},"modified":"2017-09-29T14:18:47","modified_gmt":"2017-09-29T12:18:47","slug":"outage-notification-telephony","status":"publish","type":"post","link":"https:\/\/storing.edpnet.nl\/?p=1476","title":{"rendered":"Outage: Telephony: Solved"},"content":{"rendered":"

Update: 2017-29-09 14:10:\u00a0<\/strong>We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend.<\/p>\n

Update: 2017-29-09 11:50:<\/strong> We are experiencing issues with the capacity due to yesterday’s outage.\u00a0 Our Network Operations team is working together with Voice System Supplier to resolve the issue.<\/p>\n

Update: 2017-09-28 16:40 :<\/strong> The outage has been resolved. All SoIPs are back online, traffic flow is normal and the transmission issue has been cleared.<\/p>\n

Update: 2017-09-28 16:15 :\u00a0<\/strong>Our SoIP2 is back online, the telephony traffic flow is getting better. The transmission issue with Proximus is still persisting, we are working with them to get it solved asap.<\/strong><\/p>\n

Update: 2017-09-28 15:15 :<\/strong>\u00a0Our active servers reached capacity due to a transmission issue with Proximus we encountered. Our Network Operations team is working to provide a fix. Works on SoIP2 are also still in progress.<\/p>\n

Update: 2017-09-28 11:50 :\u00a0<\/strong>Network Operations team is working together with Voice System Supplier to resolve the issue on our SoIP 2. Traffic has been rerouted towards our active SoIPs 1 and 3. Channel capacity issue has been solved. Database repair is in progress.<\/p>\n

Update: 2017-09-28 11:20 :<\/strong>\u00a0Network Operations team is looking into a fix to improve the outgoing\/incoming traffic flow on our active SoIPs.<\/p>\n

Update: 2017-09-28 10:50 :\u00a0<\/strong>Network Operations team\u00a0has made some adjustments to reroute telephony traffic towards our other servers, however, due to the change, we reached a capacity issue of our other SoIP servers.<\/p>\n

Dear customers,<\/p>\n

We have\u00a0experienced an outage with our Telephony services due to an issue with one of our\u00a0SoiP servers.<\/p>\n

Please find all details below:<\/p>\n\n\n\n\n\n\n\n
Start: <\/b><\/th>\n2017-09-28 09:51*<\/td>\n<\/tr>\n
End: <\/b><\/th>\n2017-09-28 16:40*<\/td>\n<\/tr>\n
Duration: <\/b><\/th>\n6hours 49minutes<\/td>\n<\/tr>\n
Impacted services: <\/b><\/th>\nIncoming\/Outgoing Calls<\/td>\n<\/tr>\n
Affected Areas: <\/b><\/th>\nall<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

We apologize for the inconveniences.<\/p>\n

Best regards<\/strong>
\n The edpnet team<\/strong><\/p>\n

*All times are listed in CET, Central European Time<\/p>\n","protected":false},"excerpt":{"rendered":"

Update: 2017-29-09 14:10:\u00a0We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend. Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage.\u00a0 Our Network Operations team is working together with Voice System Supplier to resolve the issue. Update: 2017-09-28 16:40 : The outage […]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,50,30,44],"tags":[72,25,75,59,31,55],"class_list":["post-1476","post","type-post","status-publish","format-standard","hentry","category-belgium","category-issue","category-outage","category-the-netherlands","tag-belgium","tag-issue","tag-netherlands","tag-outage","tag-solved","tag-telephony"],"_links":{"self":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/1476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1476"}],"version-history":[{"count":15,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/1476\/revisions"}],"predecessor-version":[{"id":1504,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/1476\/revisions\/1504"}],"wp:attachment":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}