{"id":1523,"date":"2017-10-17T10:08:01","date_gmt":"2017-10-17T08:08:01","guid":{"rendered":"http:\/\/issues.edpnet.be\/?p=1523"},"modified":"2017-10-18T09:54:54","modified_gmt":"2017-10-18T07:54:54","slug":"outage-notification-telephony-2","status":"publish","type":"post","link":"https:\/\/storing.edpnet.nl\/?p=1523","title":{"rendered":"Outage: Telephony: Solved"},"content":{"rendered":"<p>Dear customers,<\/p>\n<p>We have experienced an outage with our\u00a0telephony services.<\/p>\n<p>Please find all details below:<\/p>\n<table >\n<tbody>\n<tr>\n<th ><b>Start: <\/b><\/th>\n<td>2017-10-17 09:28*<\/td>\n<\/tr>\n<tr>\n<th ><b>End: <\/b><\/th>\n<td>2017-10-17 11:22*<\/td>\n<\/tr>\n<tr>\n<th ><b>Duration: <\/b><\/th>\n<td>1hour 54minutes<\/td>\n<\/tr>\n<tr>\n<th ><b>Impacted services: <\/b><\/th>\n<td>Telephony<\/td>\n<\/tr>\n<tr>\n<th ><b>Affected Areas: <\/b><\/th>\n<td>All<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Update 17\/10\/2017: 22:30 :\u00a0<\/strong>Soip\u00a0Switch reboot done. We are looking into the root cause of the outage to avoid it in the future.<\/p>\n<p><strong>Update 17\/10\/2017: 16:57 : <\/strong>Proximus confirms our link is back up. Our SoIP switch will be rebooted at 22:30*<\/p>\n<p><strong>Update 17\/10\/2017: 11:28 : <\/strong>We have been provided with a temporary reroute of telephony traffic\u00a0until the link that is down has been fixed.<\/p>\n<p><strong>Update 17\/10\/2017: 10:24 :\u00a0<\/strong> Our NOC team is working together with Proximus and our voice system supplier to resolve the issue.<\/p>\n<p>We apologize for the inconveniences.<\/p>\n<p><strong>Best regards<\/strong><br \/>\n<strong> The edpnet team<\/strong><\/p>\n<p>*All times are listed in CET, Central European Time<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear customers, We have experienced an outage with our\u00a0telephony services. Please find all details below: Start: 2017-10-17 09:28* End: 2017-10-17 11:22* Duration: 1hour 54minutes Impacted services: Telephony Affected Areas: All Update 17\/10\/2017: 22:30 :\u00a0Soip\u00a0Switch reboot done. We are looking into the root cause of the outage to avoid it in the future. Update 17\/10\/2017: 16:57 [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,28,50,30],"tags":[72,60,25,59,31,55],"class_list":["post-1523","post","type-post","status-publish","format-standard","hentry","category-belgium","category-info","category-issue","category-outage","tag-belgium","tag-info","tag-issue","tag-outage","tag-solved","tag-telephony"],"_links":{"self":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/1523","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1523"}],"version-history":[{"count":8,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/1523\/revisions"}],"predecessor-version":[{"id":1531,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/1523\/revisions\/1531"}],"wp:attachment":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1523"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1523"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}