{"id":2425,"date":"2019-08-13T10:55:05","date_gmt":"2019-08-13T08:55:05","guid":{"rendered":"http:\/\/issues.edpnet.be\/?p=2425"},"modified":"2019-08-13T11:01:03","modified_gmt":"2019-08-13T09:01:03","slug":"outage-power-issues-affected-our-helpdesk-solved","status":"publish","type":"post","link":"https:\/\/storing.edpnet.nl\/?p=2425","title":{"rendered":"Outage: Power issues affected our helpdesk : SOLVED"},"content":{"rendered":"<p>Dear customers,<\/p>\n<p>We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage.\u00a0 Further updates will be released as soon as possible.<\/p>\n<p>Please find all details below:<\/p>\n<table >\n<tbody>\n<tr>\n<th ><b>Start: <\/b><\/th>\n<td>2019-08-13 09:47*<\/td>\n<\/tr>\n<tr>\n<th ><b>End: <\/b><\/th>\n<td>2019-08-13 10:41*<\/td>\n<\/tr>\n<tr>\n<th ><b>Duration: <\/b><\/th>\n<td>Less than 1 hour<\/td>\n<\/tr>\n<tr>\n<th ><b>Impacted services: <\/b><\/th>\n<td>Our helpdesk queues<\/td>\n<\/tr>\n<tr>\n<th ><b>Affected Areas: <\/b><\/th>\n<td>N\/A<\/p>\n<p><sup><a href=\"https:\/\/www.edpnet.be\/en\/support\/installation-and-usage\/internet\/learn-about-dsl-configuration\/service-areas-in-belgium.html\">Check the different areas &amp; zones on our support site<\/a><\/sup><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Edit 10:41*: Power was restored and helpdesk queues are reopened. Our apologies for the inconvenience.<\/p>\n<p>&nbsp;<\/p>\n<p>We apologize for the inconveniences.<\/p>\n<p><strong>Best regards<\/strong><br \/>\n<strong> The edpnet team<\/strong><\/p>\n<p>*All times are listed in CET, Central European Time<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear customers, We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage.\u00a0 Further updates will be released as soon as possible. Please find all details below: Start: 2019-08-13 09:47* End: 2019-08-13 10:41* Duration: Less than 1 hour Impacted services: Our helpdesk queues Affected Areas: N\/A Check the [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,28,30,105,44],"tags":[57,59,31],"class_list":["post-2425","post","type-post","status-publish","format-standard","hentry","category-belgium","category-info","category-outage","category-solved","category-the-netherlands","tag-inbound-telephony","tag-outage","tag-solved"],"_links":{"self":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/2425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2425"}],"version-history":[{"count":3,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/2425\/revisions"}],"predecessor-version":[{"id":2431,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/2425\/revisions\/2431"}],"wp:attachment":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2425"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2425"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}