{"id":4349,"date":"2025-07-25T10:27:13","date_gmt":"2025-07-25T08:27:13","guid":{"rendered":"https:\/\/issues.edpnet.be\/?p=4349"},"modified":"2025-07-25T15:46:54","modified_gmt":"2025-07-25T13:46:54","slug":"outage-connectivity-issues-on-explore-connections-resolved","status":"publish","type":"post","link":"https:\/\/storing.edpnet.nl\/?p=4349","title":{"rendered":"Outage: connectivity issues on Explore connections &#8211; Resolved"},"content":{"rendered":"<p>Dear customers,<\/p>\n<p>We experienced a service outage affecting Explore\/EFM connections. All impacted connections were successfully restored by 05:47 and have remained stable since then.<\/p>\n<p>We are actively investigating the root cause of this incident and will share further updates as they become available.<\/p>\n<p>Please find all details below:<\/p>\n<table >\n<tbody>\n<tr>\n<th ><b>Start*: <\/b><\/th>\n<td>24-07-2025 23:51<\/td>\n<\/tr>\n<tr>\n<th ><b>End*: <\/b><\/th>\n<td>25-07-2025 05:47<\/td>\n<\/tr>\n<tr>\n<th ><b>Duration: <\/b><\/th>\n<td>5 hours 56 minutes<\/td>\n<\/tr>\n<tr>\n<th ><b>Impacted services: <\/b><\/th>\n<td>Explore\/EFM<\/td>\n<\/tr>\n<tr>\n<th ><b>Affected Areas**: <\/b><\/th>\n<td>All areas<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong><br \/>\nUpdate 25\/07\/2025 15:10<\/strong>: Our supplier has confirmed that the incident was caused by a faulty card in the backbone network. Their engineer successfully replaced the card by 05:47. We sincerely apologize for the inconvenience caused.<\/p>\n<p>We apologize for the inconveniences.<\/p>\n<p><strong>Best regards<\/strong><br \/>\n<strong> The edpnet team<\/strong><\/p>\n<p>*All times are listed in CET, Central European Time<br \/>\n** Check the different areas &amp; zones on <a href=\"https:\/\/www.edpnet.be\/en\/support\/installation-and-usage\/internet\/learn-about-dsl-configuration\/service-areas-in-belgium.html\" target=\"_blank\" rel=\"noopener noreferrer\">our support site<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear customers, We experienced a service outage affecting Explore\/EFM connections. All impacted connections were successfully restored by 05:47 and have remained stable since then. We are actively investigating the root cause of this incident and will share further updates as they become available. Please find all details below: Start*: 24-07-2025 23:51 End*: 25-07-2025 05:47 Duration: [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,30,105],"tags":[72,59,31],"class_list":["post-4349","post","type-post","status-publish","format-standard","hentry","category-belgium","category-outage","category-solved","tag-belgium","tag-outage","tag-solved"],"_links":{"self":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/4349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4349"}],"version-history":[{"count":5,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/4349\/revisions"}],"predecessor-version":[{"id":4354,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=\/wp\/v2\/posts\/4349\/revisions\/4354"}],"wp:attachment":[{"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4349"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4349"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/storing.edpnet.nl\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}