Outage: Telephony: Solved
Dear customers,
We have experienced an outage with our telephony services.
Please find all details below:
| Start: | 2017-10-17 09:28* |
|---|---|
| End: | 2017-10-17 11:22* |
| Duration: | 1hour 54minutes |
| Impacted services: | Telephony |
| Affected Areas: | All |
Update 17/10/2017: 22:30 : Soip Switch reboot done. We are looking into the root cause of the outage to avoid it in the future.
Update 17/10/2017: 16:57 : Proximus confirms our link is back up. Our SoIP switch will be rebooted at 22:30*
Update 17/10/2017: 11:28 : We have been provided with a temporary reroute of telephony traffic until the link that is down has been fixed.
Update 17/10/2017: 10:24 : Our NOC team is working together with Proximus and our voice system supplier to resolve the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time