Outage: Internet services down : SOLVED

UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week.

UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon.

Dear customers,

We are currently experiencing a fiber cut within our network. Internet and telephony services are unavailable for our customers in the Netherlands. Our Network Operations team is investigating the outage.

Further details  and an estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Info: Phishing mails from edpnet domain

Dear customers,

We would like to inform you about a new wave of phishing mails pretending to come from @edpnet.be domain, aimed at both customers and non-customers.

The message may contain different subjects and asks you to give personal information, pay money or follow a link.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Spam/phishing “Recordatorio: informacion de pago para actualizar”

Dear customers,

We would like to inform you about a new phishing wave – customers receive emails pretending to come from our services and inviting to update their personal information.

This is a blackmail spam and is not coming from edpnet!

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Phishing pop-up with edpnet logo

Dear customers,

We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the customers.

This is a fake phishing pop-up and is not coming from edpnet.

Please do not click on any link and do not reply to that message!

For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/how-do-i-block-phishing-pop-ups.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Spam/phishing “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?”

Dear customers,

We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers.

The email contains subject “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?”  and clickable images / spam links.

Please do not reply to those emails and do not click on any links or images. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

 

If you have any questions left, please do not hesitate to contact us.


Info: Fake notification about unauthorized access attempts

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

The message with the subject “Notification” informs that a person from a foreign country has recently tried to access your account and invites you to follow a link if that connection attempt was not coming from you.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Fake package notification

Dear customers,

We would like to inform you about a new spam/phishing wave that is aimed at both customers and non-customers.

Email with the subject “Livraison” (“Delivery”) informs that you have a parcel waiting to be picked up and contains an attachment / spam link:

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: Outgoing mails to @icloud.com, @mac.com, @me.com [SOLVED]

Dear customers,

We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible.

Start*: 2020-01-17
End*: 2020-02-04
Duration: Approx. 2 1/2 weeks
Impacted services: Mail delivery to @icloud.com, @mac.com, @me.com
Affected Areas**: All areas

EDIT 2020-02-04 9:00h*:  The issue has been resolved and all mail from edpnet mailservers (with correctly configured domains) will be promptly delivered to all Apple mail addresses.

 

Best regards
The edpnet team

 


Outage: problem with internet services : SOLVED

Dear customers,

Due to an issue with one of our upstream providers, a part of the internet was not reachable anymore. We were rerouting the traffic to another provider while fixing the issue. Since Saturday 14/12/2019 8h45 CET the previous configuration is restored and traffic runs its normal path.

Please find all details below:

Start*: 2019-12-13 15:15
End*: 2019-12-13 16:07
Duration: 52 minutes
Impacted services: all internet services
Affected Areas**: Belgium & The Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Power issues affected our helpdesk : SOLVED

Dear customers,

We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-08-13 09:47*
End: 2019-08-13 10:41*
Duration: Less than 1 hour
Impacted services: Our helpdesk queues
Affected Areas: N/A

Check the different areas & zones on our support site

Edit 10:41*: Power was restored and helpdesk queues are reopened. Our apologies for the inconvenience.

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time