Outage: Storage system issue

Dear customers,

We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue.

Please find all details below:

Start: 2019-03-22 10:00*
End: 2019-03-22 10:10*
Duration: 10 minutes
Impacted services: VPBX, mail, hosting
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 10/04/2019 – impacted services: all internet services – region: Brussels & Malmedy

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-10 02:00*
End: 2019-04-10 07:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Brussels regions: Bruxelles, Koekelberg, Sint-Jans-Molenbeek, Ganshoren, Jette
Malmedy

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 08/04/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-08 02:00*
End: 2019-04-08 07:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Ghent & regions Nevele, Deinze, Lovendegem
Chiny & Florenville
Mechelen & Zemst
Charleroi regions: Châtelet, Châtelineau, Farciennes, Aiseau-Presles, Fosses-la-Ville & Fleurus
Froidchapelle

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: problems with internet connection due to DDoS attacks – region: Anderlecht – Solved

Dear customers,

We experienced a DDoS attack which was causing slow and unstable connection for our customers.  Our Network Operations team has found and mitigated the source of the issue.

Please find all details below:

Start: 2019-03-18 10:12*
End: 2019-03-18 15:15*
Duration: 5h03min
Impacted services: all internet services
Affected Areas: 02AND: Anderlecht

Update:

15:15 – The target of DDoS attack has been found and disabled. The issue is solved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Spam/Phishing “EDPNET important message” & “Belangrijk platformbericht”

Dear customers,

We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers.

The email contains subject “EDPNET important message” or “Belangrijk platformbericht” and an attachment / spam link.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 03/04/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-03 02:00*
End: 2019-04-03 07:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Herentals & regions Olen, Geel, Herenthout, Westerlo and Grobbendonk
Blankenberge, Zuienkerke and De Haan
Lessines
Hannuit

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 01/04/2019 – impacted services: all internet services – region: Walloon Brabant, Hainaut

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-01 02:00*
End: 2019-04-01 07:00*
Duration: potential impact: up to 4 hours
Impacted services: all internet services
Affected Areas: zones 010, 060, 064, 065, 067, 068, 069, 071: Walloon Brabant, Hainaut

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 25/03/2019 – impacted services: all internet services – region: Antwerp, Limburg, Flemish Brabant

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-03-25 01:00*
End: 2019-03-25 06:00*
Duration: potential impact: up to 4 hours
Impacted services: all internet services
Affected Areas: zones 03, 011, 012, 013, 014, 015, 016, 089: Antwerp, Limburg, Flemish Brabant

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 25/03/2019 – impacted services: all internet services – region: Tienen

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-03-25 01:00*
End: 2019-03-25 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Tienen

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 25/03/2019 – impacted services: all internet services – region: Elzele & Vloesberg

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-03-25 01:00*
End: 2019-03-25 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Elzele/Ellezelles & Vloesberg/Flobecq

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time