Belgium / outage /
Dear customers,
We have experienced two flaps on our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant, affecting internet and fixed voice services in this area.
Our network engineers are currently investigating the issue to identify and correct the root cause. At the moment, all affected customer connections have recovered and are now operational again.
We’ll provide further updates as they become available.
Please find all details below:
First incident start*: |
13-03-2025 16:18 |
First incident end*: |
13-03-2025 16:36 |
Second incident start*: |
13-03-2025 18:34 |
Second incident end*: |
13-03-2025 18:52 |
Duration: |
36 minutes |
Impacted services: |
All internet services |
Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 13-03-2025 20:09: We continue to closely monitor the situation and are waiting for additional details from our supplier to confirm the root cause. All connections remain fully operational.
Update 13-03-2025 20:36: There has been another flap on the uplink at 20:15. All sessions were restored by 20:33. We’re continuing our efforts to pinpoint the fault and prevent it from happening again.
Update 14-03-2025 09:50: We can confirm there has just been another drop on our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant. The customer connections went down at 09:33 and recovered by 9:51. We have identified a faulty card as the likely cause. Thank you for your continued patience as we work towards a permanent fix.
Update 14-03-2025 10:38: Our network team has isolated the malfunctioning card to protect against further disruptions. We’ll update you on when our engineer is expected to arrive for the card replacement.
Update 14-03-2025 11:20: The engineer’s estimated arrival time is 13:00. Since the problematic card has been isolated from the port channel, we do not expect any major disturbances in the meantime. We’ll notify you immediately if any unexpected disruptions occur before the replacement is complete.
Update 14-03-2025 12:42: Our engineer has successfully replaced the faulty card. We’re now monitoring the network and will update you with any new developments.
Update 14-03-2025 15:45: No disturbances have occurred on our uplink since the faulty card was replaced. We continue to closely monitor the situation.
Update 15-03-2025 09:38: The uplink has just experienced another flap. Some customer connections in the region went down at 09:02 and recovered by 9:20. We have now again isolated a problematic link, minimizing the risk of further disruptions. Thanks for sticking with us as we continue to work toward a permanent solution.
Update 16-03-2025 09:20: Yesterday evening at 20:00, all links were re-enabled to prevent congestion during peak hours. This morning, there have been two flaps, affecting customer connections from 07:01 to 7:20, and from 07:27 to 07:49. These drops appear unrelated to our previously suspected cause. Our network team is working intensively to pinpoint the actual source of the problem. We apologize for the continued trouble and appreciate your patience.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled /
Dear customers,
Our supplier has scheduled a maintenance that may affect customer connections in the provinces of Liège, Luxembourg, and Namur.
The maintenance may also impact a small number of connections in the following municipalities:
- 1320 – Beauvechain
- 1350 – Jauche
- 1357 – Hélécine
- 1360 – Perwez
- 1367 – Ramillies
- 1450 – Chastre
- 1702 – Dilbeek
- 3120 – Tremelo
- 3200 – Aarschot
- 3582 – Beringen
- 3600 – Genk
- 3630 – Maasmechelen
- 3798 – Voeren
- 3850 – Nieuwerkerken
- 3960 – Bree
- 3990 – Peer
- 7110 – Strépy-Bracquegnies
- 7134 – Ressaix
- 7532 – Beclers
- 7543 – Mourcourt
- 8000 – Brugge
- 8540 – Deerlijk
- 8550 – Zwevegem
- 8730 – Beernem
- 8800 – Roeselare
- 9000 – Gent
- 9080 – Lochristi
- 9100 – Sint-Niklaas
- 9750 – Zingem
- 9890 – Gavere
- 9900 – Eeklo
Please find all details below:
Start*: |
17-03-2025 00:00 |
End*: |
17-03-2025 06:00 |
Duration: |
20 minutes |
Impacted services: |
All internet services |
Affected Areas**: |
Liège, Luxembourg, Namur, and selected municipalities |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced a partial outage in our network. A configuration issue caused hosts within the 213.219.128.0/18 network block to become temporarily unreachable from the public internet. This resulted in connectivity issues for customers with IP addresses assigned from this range. edpnet telephony services remained fully operational throughout this incident.
The issue has been corrected by our network team.
Please find all details below:
Start*: |
12-03-2025 12:30 |
End*: |
12-03-2025 12:45 |
Duration: |
15 minutes |
Impacted services: |
All internet services |
Affected Areas**: |
Customers with IP addresses assigned from 213.219.128.0/18 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible.
We’ll provide further updates as they become available.
Please find all details below:
Start*: |
10-03-2025 10:40 |
End*: |
10-03-2025 11:09 |
Duration: |
29 minutes |
Impacted services: |
Support |
Update 10/03/2025 11:11: The issue has now been resolved. We are again reachable and will be happy to assist you!
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue /
Dear customers,
We are currently experiencing issues with the availability of our help center. We are working on restoring its functionality.
We’ll follow up with further updates as they become available.
Please find all details below:
Update 25/02/2025 13:10: Our help center has been back up and running since 12:48. It was affected by an incident at Zendesk. We are continuing to closely monitor the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled /
Dear customers,
Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of Antwerp, Limburg, and Flemish Brabant.
This maintenance will result in a downtime of up to one hour for all active internet connections in these areas.
Please find all details below:
Start*: |
11-02-2025 03:00 |
End*: |
11-02-2025 06:00 |
Duration: |
Up to one hour |
Impacted services: |
All internet services |
Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of Liège, Namur, and Luxembourg.
This maintenance will result in a downtime of up to one hour for all active internet connections in these areas.
Please find all details below:
Start*: |
05-02-2025 03:00 |
End*: |
05-02-2025 06:00 |
Duration: |
Up to 1 hour |
Impacted services: |
All internet services |
Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
Update 05/02/2024: The maintenance has been successfully completed. The effective downtime was between 04:44 and 04:58. Most customer sessions were restored by 05:15.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the Brussels region.
This maintenance will result in a downtime of up to one hour for all active internet connections in this area.
Please find all details below:
Start*: |
22-01-2025 01:00 |
End*: |
22-01-2025 06:00 |
Duration: |
Up to 1 hour |
Impacted services: |
All internet services |
Affected Areas**: |
02STR: Brussels |
Update 22/01/2024 08:39: The maintenance has been successfully carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11.
While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post once the core incident is resolved.
Please find all details below:
Start*: |
10-01-2025 11:11 |
End*: |
10-01:2025 17:03 (no customer impact since 11:11) |
Duration: |
5 hours 52 minutes |
Impacted services: |
All internet services |
Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut |
Update 10/01/2025 14:49: The fault has been identified as a faulty card. Our engineer is en route to replace it. We do not expect any customer impact. We will confirm once the card has been replaced.
Update 10/01/2025 17:07: The faulty card has just been successfully replaced by our engineer. Apart from a brief interruption that some customers may have encountered at 11:11, there was no impact on connectivity.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of West and East Flanders.
This maintenance will require a complete reconnection of all active internet sessions in these areas.
Please find all details below:
Start*: |
17-01-2025 01:00 |
End*: |
17-01-2025 06:00 |
Duration: |
Up to 30 minutes |
Impacted services: |
All internet services |
Affected Areas**: |
91GEN: West and East Flanders |
Update 17/01/2025 10:59: The maintenance has been successfully carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site