Outage: Internet connection – region: Bruxelles & Ixelles : SOLVED

Dear customers,

We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050).  Proximus engineers have investigated and resolved the outage on their backbone.

If the issue persists, please reboot your modem/router.

Please find all details below:

Start*: 2019-08-26 12:54
End*: 2019-08-26 14:43
Duration: 1 hour 49 minutes
Impacted services: All internet services
Affected Areas**: Brussels regions : Bruxelles (1000) and Ixelles (1050)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Power issues affected our helpdesk : SOLVED

Dear customers,

We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-08-13 09:47*
End: 2019-08-13 10:41*
Duration: Less than 1 hour
Impacted services: Our helpdesk queues
Affected Areas: N/A

Check the different areas & zones on our support site

Edit 10:41*: Power was restored and helpdesk queues are reopened. Our apologies for the inconvenience.

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Fiber cut between Amsterdam and Rotterdam. Traffic is rerouted : SOLVED

Dear customers,

We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path.

Further details on the affected areas and an estimated duration will be released as soon as possible.

Please find all details below:

Start: 2019-08-01 00:10*
End: 2019-08-01 13h58*
Duration: 13h48min
Impacted services: All internet services
Affected Areas: Belgium & The Netherlands

UPD 10h10*: Eurofiber is investigating the outage. Estimated time of resolution: 2019-08-01 15h00*

UPD 13h58*: Splicing works ended. Traffic runs its normal path.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Speed issues in Belgium and Netherlands : SOLVED

Dear customers,

We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30.

While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-07-17 20:30*
End: 2019-07-18 16h18
Duration: 20h38min
Impacted services: all internet services : slower speeds and latency
Affected Areas: Belgium and the Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony (closed)

Dear customers,

Early this morning we experienced a general outage with telephony due to our maintenance.  Our Network Operations team has investigated and resolved this outage.

Please find all details below:

Start: 2019-07-11 06:00*
End: 2019-07-11 07:42*
Duration: 1h42m
Impacted services: All telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: KPN telephony (solved)

Dear customers,

KPN is currently experiencing a general outage with telephony in the Netherlands.  Their Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-06-24 15:50*
End: 2019-06-24 18:08*
Duration: 2 hours 18 minutes
Impacted services: All telephony (this includes emergency services like 112!)
Affected Areas: The Netherlands

EDIT 09:22*: KPN has confirmed the outage to be resolved last night.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Problem with outgoing calls: Solved

Dear customers,

Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches.  Our Network Operations team solved the outage.

Please find all details below:

Start: 2019-06-05 09:21*
End: 2019-06-05 10:21*
Duration: 1 hour
Impacted services: telephony: outgoing calls not possible or take long time to connect
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: problem with telephony at edpnet office : Solved

Dear customers,

Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.

Please find all details below:

Start: 2019-05-24 14h35*
End: 2019/05/24 17h00*
Duration: 2h25min
Impacted services: edpnet support reachability

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Timeb


Outage: Outgoing mail services : Solved

Dear customers,

We are currently experiencing an outage with outgoing mail.  Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-04-06 14:52*
2019-04-08 17:27*
End: 2019-04-08 12:10*
2019-04-09 9:42*
Duration: Several days
Impacted services: Outgoing mail services
Affected Areas: All areas

EDIT 11:27*: Our Network Operations team has isolated the problem and is currently working on a fix. It seems it was caused by the DDoS attack on Saturday.

EDIT 12:10*: Our mailservers have been rebooted after a fix was deployed. Mail is working again. Our mailservers are working through backlog. If you have mails that weren’t correctly sent, please send them again.

EDIT 04/09 9:32*: We are receiving reports outbound mails are once again not working correctly. Our Network Operations team is investigating the issue.

EDIT 04/09 9:42: The issue was quickly found and solved. A change was made to aid in troubleshooting yesterday and was incorrectly reverted. No problems should reoccur.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage notification: DDoS attack on Saturday

Dear customers,

On Saturday afternoon we experienced an issue with internet services due to a large-scale DDoS attack. After investigating, it has become clear that various services, users and providers in Belgium were the target of this attack. We are working to provide better mitigation for this type of attack in the future.

We apologize for the inconveniences.

Best regards
The edpnet team