Outage: Partial unavailability of mail and telephony services – Solved

Dear customers,

Due to a card failure in one of our datacenters some customers may experience issues with the mail and telephony services hosted at our Sint-Niklaas datacenter.

Our network engineer is already en route to the location to swap the faulty card. Further updates will be released as soon as possible.

Please find all details below:

Start*: 03-05-2023 23:41
End*: 04-05-2023 11:04
Duration: 11h23min
Impacted services: Mail and telephony services
Affected Areas**: All areas


Update 04/05/2023 09:35: Our engineer is expected to arrive at the location by 10:30am. We will provide an update as soon as the faulty card has been replaced.

Update 04/05/2023 11:04: The card has been swapped and the link has been successfully restored. The issue should now be resolved. We will continue to monitor the situation to ensure that there are no further impacts.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site