Outage: Connectivity issues in Walloon Brabant and Hainaut – Solved

Dear customers,

We are currently experiencing an outage affecting internet and fixed voice services in the area of Walloon Brabant and Hainaut. Based on the first details that have been provided by our supplier, the outage is caused by a fiber cut. Further updates will be released as soon as possible.

Please find all details below:

Update 28/12/2024 19:32: Our supplier has identified the fault as coming from a faulty backbone card. The card is expected to be replaced by 21:00 today.

Update 28/12/2024 21:20: We are awaiting further feedback from our supplier regarding the card replacement. We will ensure to provide an update as soon as new details become available.

Update 28/12/2024 21:59: The faulty card has been replaced, and sessions began coming up at 21:40. By 21:50, almost all connections successfully recovered and are now fully operational. If you are still encountering any issues, a device reboot may be needed. We will continue to monitor the situation to ensure there are no further impacts.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site