Outage: connectivity issues on Explore connections – Resolved
Dear customers,
We experienced a service outage affecting Explore/EFM connections. All impacted connections were successfully restored by 05:47 and have remained stable since then.
We are actively investigating the root cause of this incident and will share further updates as they become available.
Please find all details below:
| Start*: | 24-07-2025 23:51 |
|---|---|
| End*: | 25-07-2025 05:47 |
| Duration: | 5 hours 56 minutes |
| Impacted services: | Explore/EFM |
| Affected Areas**: | All areas |
Update 25/07/2025 15:10: Our supplier has confirmed that the incident was caused by a faulty card in the backbone network. Their engineer successfully replaced the card by 05:47. We sincerely apologize for the inconvenience caused.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site