Issue: problem with telephony at edpnet office : Solved

Dear customers,

Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.

Please find all details below:

Start: 2019-05-24 14h35*
End: 2019/05/24 17h00*
Duration: 2h25min
Impacted services: edpnet support reachability

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Timeb


Maintenance planned on 04/06/2019 – impacted services: all internet services

Dear customers,

Edpnet has planned a maintenance in order to apply a firmware upgrade on our core routers.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-04 04:00*
End: 2019-06-04 05:00*
Duration: potential downtime: up to 5 minutes
Impacted services: all internet services
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 12/06/2019 – impacted services: all internet services – region: Brussels

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-12 01:00*
End: 2019-06-12 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Brussels region: Sint-Jans-Molenbeek, Bruxelles, Koekelberg, Anderlecht

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 12/06/2019 – impacted services: all internet services – region: Mons

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-12 01:00*
End: 2019-06-12 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Mons

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 03/06/2019 – impacted services: all internet services – region: Liège, Namur, province of Luxembourg

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-03 01:00*
End: 2019-06-03 06:00*
Duration: potential impact: up to 4 hours
Impacted services: all internet services
Affected Areas: zones 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087: Liège, Namur, province of Luxembourg

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 29/05/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-05-29 01:00*
End: 2019-05-29 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Waterloo, Lasne & Ohain, Eigenbrakel, Sint-Genesius-Rode, Terhulpen

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 13/05/2019 – impacted services: all internet services – region: Les Bons Villers

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-05-13 01:00*
End: 2019-05-13 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Les Bons Villers

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 17/04/2019 – impacted services: all internet services – region: Brugge : Closed

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-17 01:00*
End: 2019-04-17 06:00*
Duration: up to 2h30min
Impacted services: all internet services
Affected Areas: Brugge

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/04/2019 – impacted services: all DSL services : Closed

Dear customers,

Proximus has planned a maintenance in order to replace backbone hardware to increase their capacity.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-24 01:00*
End: 2019-04-24 06:00*
Duration: up to 2.5 hours
Impacted services: All DSL services
Affected Areas: Brussels regions : Anderlecht, Sint-Jans-Molenbeek, Sint-Gillis, Bruxelles
Sint-Pieters-Leeuw & Drogenbos

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Outgoing mail services : Solved

Dear customers,

We are currently experiencing an outage with outgoing mail.  Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-04-06 14:52*
2019-04-08 17:27*
End: 2019-04-08 12:10*
2019-04-09 9:42*
Duration: Several days
Impacted services: Outgoing mail services
Affected Areas: All areas

EDIT 11:27*: Our Network Operations team has isolated the problem and is currently working on a fix. It seems it was caused by the DDoS attack on Saturday.

EDIT 12:10*: Our mailservers have been rebooted after a fix was deployed. Mail is working again. Our mailservers are working through backlog. If you have mails that weren’t correctly sent, please send them again.

EDIT 04/09 9:32*: We are receiving reports outbound mails are once again not working correctly. Our Network Operations team is investigating the issue.

EDIT 04/09 9:42: The issue was quickly found and solved. A change was made to aid in troubleshooting yesterday and was incorrectly reverted. No problems should reoccur.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time