Maintenance planned on 20/09/2019 – impacted services: all internet services – region: Brussels

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router,

Please find all details below:

Start*: 2019-09-20 05:00
End*: 2019-09-20 06:00
Duration: potential impact: up to 30 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 26/09/2019 – impacted services: all internet services – region: Walloon Brabant, Hainaut

Dear customers,

Proximus has planned a maintenance in order to apply an update on their switches.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-09-26 03:00
End*: 2019-09-26 06:00
Duration: potential impact: 1 hour
Impacted services: All internet services
Affected Areas**: 71GIL: Walloon Brabant, Hainaut

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 17/09/2019 – impacted services: Telephony

Dear customers,

Edpnet has planned a short maintenance in order to apply an update on our voice switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start*: 2019-09-17 00:05
End*: 2019-09-17 00:20
Duration: 15 minutes
Impacted services: Telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 23/09/2019 – impacted services: all internet services – region: Bruxelles & Uccle

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-09-23 01:00
End*: 2019-09-23 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Brussels regions: Bruxelles (1000) and Uccle (1180)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 04/09/2019 – impacted services: all internet services – region: Brussels

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2019-09-04 04:00
End*: 2019-09-04 06:00
Duration: potential impact: up to 30 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 18/09/2019 – impacted services: all internet services – region: Ghent

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-09-18 01:00
End*: 2019-09-18 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Ghent

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Internet connection – region: Bruxelles & Ixelles : SOLVED

Dear customers,

We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050).  Proximus engineers have investigated and resolved the outage on their backbone.

If the issue persists, please reboot your modem/router.

Please find all details below:

Start*: 2019-08-26 12:54
End*: 2019-08-26 14:43
Duration: 1 hour 49 minutes
Impacted services: All internet services
Affected Areas**: Brussels regions : Bruxelles (1000) and Ixelles (1050)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 02/09/2019 – impacted services: all internet services – region: Virton, Rouvroy, Meix-devant-Virton

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-09-02 01:00
End*: 2019-09-02 06:00
Duration: 2h30min
Impacted services: All internet services
Affected Areas**: Virton, Rouvroy, Meix-devant-Virton

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support si


Outage: Fiber cut between Amsterdam and Rotterdam. Traffic is rerouted : SOLVED

Dear customers,

We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path.

Further details on the affected areas and an estimated duration will be released as soon as possible.

Please find all details below:

Start: 2019-08-01 00:10*
End: 2019-08-01 13h58*
Duration: 13h48min
Impacted services: All internet services
Affected Areas: Belgium & The Netherlands

UPD 10h10*: Eurofiber is investigating the outage. Estimated time of resolution: 2019-08-01 15h00*

UPD 13h58*: Splicing works ended. Traffic runs its normal path.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 05/08/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to perform a software update on its equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2019-08-05 01:00*
End: 2019-08-05 06:00*
Duration: potential impact: 10 minutes
Impacted services: all internet services
Affected Areas: Brugge
Kelmis/La Calamine, Raeren & Lontzen
Genk
Leuven and regions Herent, Kampenhout, Haacht, Boortmeerbeek, Rotselaar

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time