Belgium / Mobile / outage / Solved /
Dear customers,
We are currently experiencing issues with SMS delivery. Due to an incident at our supplier, customers may encounter problems sending SMS messages. Approximately 25% of outgoing messages are experiencing delays.
We will provide further updates as soon as they become available.
Please find all details below:
| Start*: |
16-10-2024 08:10 |
| End*: |
16-10-2024 15:15 |
| Duration: |
7 hours 5 minutes |
| Impacted services: |
SMS |
| Affected Areas**: |
All areas |
Update 16/10/2024 16:23: The incident has been resolved as of approximately 15:15. All outgoing messages should now be delivered without any delay.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
There was a fiber cut on the evening of October 14 impacting our network. Our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant was reduced by half, which might have resulted in degraded performance of customer connections in this area. The problem was fully resolved at around 22:45.
Please find all details below:
| Start*: |
14-10-2024 19:55 |
| End*: |
14-10-2024 22:45 |
| Duration: |
2 hours 50 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Mobile / outage / Solved /
Dear customers,
We are currently experiencing a partial outage in the Antwerp region due to a fiber cut. Customers in this area may experience no coverage or reduced service.
Our supplier has been working on the issue with the highest priority, and engineers are currently at the location carrying out repair works. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
26-09-2024 17:41 |
| End*: |
03-10-2024 14:44 |
| Duration: |
6 days 21 hours |
| Impacted services: |
Mobile calls and data |
| Affected Areas**: |
A3: Antwerpen |
Update 04/10/2024 09:30: The repair works were completed yesterday afternoon. The incident should now be resolved. We remain in close contact with our supplier to ensure that all services are functioning as expected and there are no residual issues.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled a maintenance on one of our core routers. While customer connections will not be affected, routing to specific networks may not be optimal during the maintenance window.
Please find all details below:
| Start*: |
08-10-2024 02:00 |
| End*: |
08-10-2024 06:00 |
| Duration: |
4 hours |
| Impacted services: |
All internet services |
| Affected Areas**: |
All areas |
Update 08/10/2024 16:17: The maintenance has been successfully carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled a maintenance on our interconnectivity link with Proximus for the provinces of Liège, Namur, and Luxembourg. This action will result in a downtime of one hour for all active internet connections in this area.
Please find all details below:
| Start*: |
04-09-2024 02:00 |
| End*: |
04-09-2024 06:00 |
| Duration: |
1 hour |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
Update 04/09/2024 09:39: The maintenance has been successfully completed. Active sessions were impacted between 02:15 and 02:50. All affected connections have been stable since the works were carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
19-07-2024 07:00* |
| End*: |
19-07-2024 10:10* |
| Duration: |
4 hours approx. |
| Impacted services: |
My edpnet & helpdesk, commercial and financial teams unavailable |
| Affected Areas**: |
All areas |
EDIT 10:10*: We are reopening our queues. My edpnet should be available again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to upgrade hardware and one of interconnectivity links with our supplier.
This maintenance will require a complete reconnect of all active internet connections in Walloon Brabant and Hainaut, as well as in the provinces of Liège, Namur and Luxembourg.
Please find all details below:
| Start*: |
12-03-2024 04:00 |
| End*: |
12-03-2024 06:00 |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to upgrade hardware and one of interconnectivity links with our supplier.
This maintenance will require a complete reconnect of all active internet connections in the area of Brussels as well as in Antwerp, Limburg and Flemish Brabant.
Please find all details below:
| Start*: |
27-02-2024 04:00 |
| End*: |
27-02-2024 06:00 |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced an outage with internet and fixed voice services in the area of Antwerp, Limburg and Flemish Brabant, leading to connectivity issues for some of our customers in this region. Our Network Operations team has identified the problem as coming from a faulty link and has corrected it.
All affected sessions have been restored by approximately 07:45. We will continue to closely monitor the situation to ensure that there are no further impacts.
Please find all details below:
| Start*: |
14-02-2024 06:40 |
| End*: |
14-02-2024 07:45 |
| Duration: |
1 hour 5 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg and Flemish Brabant |
Update 14/02/2024 11:31: Upon further investigation, we identified a faulty card as the root cause of the issue. Our network engineer arrived to the location to replace it. The repair works resulted in a complete session reconnect for the entire service area around 11:10. By 11:30, most sessions have recovered and are now operational again. If your modem has not been able to connect yet, a reboot may be needed. Our apologies for the inconvenience.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / Netherlands / Solved / Telephony /
Dear customers,
We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience!
| Start*: |
01-02-2024 12:44 |
| End*: |
01-02-2024 14:42 |
| Duration: |
1h58m |
| Impacted services: |
Some percentage of all outbound calls |
| Affected Areas**: |
All areas (Belgium & the Netherlands) |
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team