Outage: issues with My Edpnet

Dear customers,

We experienced an outage with certain parts of My Edpnet, customers and partners being unable to view sales, invoices and tickets.  Our Development team investigated this outage.

Please find all details below:

Start*: 12-06-2024 14:45
End*: 13-06-2024 08:30
Duration: 17h45m
Impacted services: Some parts of My Edpnet
Affected Areas**: N/A

Update 12:14*: Some parts were still unavailable for partners & white labels. These were fixed with a new version being deployed.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site