Beste klanten,
Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte.
Alle services werken nu terug normaal.
Met vriendelijke groeten,
Het edpnet Team
We had an outage on all the EFM and Fiber connections this morning. The cause was a defective connector card on the Proximus Backbone. The card was replaced at 7.25AM.
Description:
Start: 2014-11-24 02:15 AM*
End: 2014-11-24 07:25 AM*
Duration: 05h 10m
Impacted services: All services for our Fiber and EFM customers.
These customers have been informed by email.
Update: There was also an unannounced maintenance in Brussels last night. We had 2 interruptions between 2AM and 6AM
Start: 2014-11-24 02:00 AM*
End: 2014-11-24 06:00 AM*
Duration:
Impacted services: All customers in the Brussels area.
We apologize for the inconvenience
The edpnet team
*All times are listed in CET, Central European Time
Due to suspected vandalism on the Proximus network, 2 LEX’s have been disconnected. Multiple copper and fiber cables were cut, causing a large impact on ADSL and VDSL customers.
Update: According to Proximus, the last connections should be up by tomorrow evening.
The affected customers are in zones 071, Gosselies and Montigny-le-Tilleul.
More info: standaard.be (Dutch Article)
Description: Cables cut in LEX’s Wallonia
Start: 2014-11-08
Expected End: 2014-11-11 PM
Duration: /
Impacted services: All edpnet services for the affected customers
We apologize for the inconvenience
The edpnet team
*All times are listed in CET, Central European Time
Description:
Start: 2014-10-21 09:50 AM
End:2014-10-21 09:54 AM
Impacted services: All edpnet services in the mentioned regions.
We apologize for the inconvenience
The edpnet team
due to a power outage we lost connectivity towards our Brussels DSL network.
Description:
Start: 14/10/2014 19:25
End: 14/10/2014 19:37
Impacted services: DSL lines in Brussels region
We appologize for the inconvenience
The edpnet team
Due to a fiber cut some websites became unreachable, we are working on a solution.
Update: The fiber is restored, the problems should be gone
Description: Routing issues due to fiber cut
Start: 25/09/2014 16:05
End: 25/9/2014 19:11
Impacted services: some websites are unreachable
We appologize for the inconvenience
The edpnet team
UPDATE 11/09/2014 – 20h: Our telephony problem is solved.
We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.
Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers’ internet and telephony connections.
We apologize for the inconveniences.
The edpnet team
There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue.
Please try rebooting your modem occasionally whilst our network is switching over onto the backup.
Description:
Start: 2014-09-08 11:20 AM
End: 2014-09-08 11:30 AM
Impacted services: All edpnet services (Internet, telephony, email…)
We appologize for the inconvenience
The edpnet team
We currently have an outage in the Liege area. We are trying to resolve this issue as soon as possible.
Update 11:06: Our technician has arrived onsite.
Update 11:43: Power issue in the whole Belgacom colocation. Systems should be back online soon.
Update 11:49: Customers are coming back online.
Update 11:59: All systems are up and stable again.
If you still have no connection to the internet, please restart your modem and router first.
We appologize for the inconvience
A short circuit caused a power failure in the whole rack.
If you have no Internet after the outage we advise you to restart your modem first.
We apologize for the inconvenience.