Outage: Internet services down : SOLVED

UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week.

UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon.

Dear customers,

We are currently experiencing a fiber cut within our network. Internet and telephony services are unavailable for our customers in the Netherlands. Our Network Operations team is investigating the outage.

Further details  and an estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage: Internet services down : SOLVED

UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week.

UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon.

UPDATE 11h49: Sorry for the delay in our update.  We are hoping to solve the root cause of our problem as soon as possible.  If you want to read some background information, you can read this Datanews article:

Dutch: https://datanews.knack.be/ict/nieuws/glasvezelprobleem-zorgt-voor-panne-bij-edpnet/article-news-1598649.html
French: https://datanews.levif.be/ict/actualite/un-probleme-de-fibre-optique-provoque-une-panne-chez-edpnet/article-news-1288179.html

UPDATE 10h13: Internet services in all areas are affected.  Our engineers are working on it.

Dear customers,

We are currently experiencing a fiber outage within our network. You may notice capacity issues. Our Network Operations team is investigating the outage.

Further details and an estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage: Connectivity issues – region : Brussels : SOLVED

Dear customers,

We have experienced an outage with internet connectivity in Brussels region, due to an issue on a fiber. The outage started at 01:15 but was mitigated by the backup path until around 4:00, when the link restored partially. This caused traffic to some areas to be routed over the primary link again, resulting in connection issue for these areas, until it was fully resolved at 7:35.

Please find all details below:

Start*: 2020-01-21 01:15 / 04h04
End*: 2020-01-21 07:35
Duration: 3 hours 21 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Outgoing mails to @icloud.com, @mac.com, @me.com [SOLVED]

Dear customers,

We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible.

Start*: 2020-01-17
End*: 2020-02-04
Duration: Approx. 2 1/2 weeks
Impacted services: Mail delivery to @icloud.com, @mac.com, @me.com
Affected Areas**: All areas

EDIT 2020-02-04 9:00h*:  The issue has been resolved and all mail from edpnet mailservers (with correctly configured domains) will be promptly delivered to all Apple mail addresses.

 

Best regards
The edpnet team

 


Outage: Internet connection – region: Bruxelles & Ixelles : SOLVED

Dear customers,

We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050).  Proximus engineers have investigated and resolved the outage on their backbone.

If the issue persists, please reboot your modem/router.

Please find all details below:

Start*: 2019-08-26 12:54
End*: 2019-08-26 14:43
Duration: 1 hour 49 minutes
Impacted services: All internet services
Affected Areas**: Brussels regions : Bruxelles (1000) and Ixelles (1050)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Fiber cut between Amsterdam and Rotterdam. Traffic is rerouted : SOLVED

Dear customers,

We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path.

Further details on the affected areas and an estimated duration will be released as soon as possible.

Please find all details below:

Start: 2019-08-01 00:10*
End: 2019-08-01 13h58*
Duration: 13h48min
Impacted services: All internet services
Affected Areas: Belgium & The Netherlands

UPD 10h10*: Eurofiber is investigating the outage. Estimated time of resolution: 2019-08-01 15h00*

UPD 13h58*: Splicing works ended. Traffic runs its normal path.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Speed issues in Belgium and Netherlands : SOLVED

Dear customers,

We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30.

While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-07-17 20:30*
End: 2019-07-18 16h18
Duration: 20h38min
Impacted services: all internet services : slower speeds and latency
Affected Areas: Belgium and the Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Problem with outgoing calls: Solved

Dear customers,

Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches.  Our Network Operations team solved the outage.

Please find all details below:

Start: 2019-06-05 09:21*
End: 2019-06-05 10:21*
Duration: 1 hour
Impacted services: telephony: outgoing calls not possible or take long time to connect
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: problem with telephony at edpnet office : Solved

Dear customers,

Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.

Please find all details below:

Start: 2019-05-24 14h35*
End: 2019/05/24 17h00*
Duration: 2h25min
Impacted services: edpnet support reachability

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Timeb


Outage: Storage system issue : Solved

Dear customers,

We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue.

Please find all details below:

Start: 2019-03-22 10:00*
End: 2019-03-22 10:10*
Duration: 10 minutes
Impacted services: VPBX, mail, hosting
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time