Belgium / Info / Issue / Netherlands / Solved / Telephony /
Dear customers,
We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience!
| Start*: |
01-02-2024 12:44 |
| End*: |
01-02-2024 14:42 |
| Duration: |
1h58m |
| Impacted services: |
Some percentage of all outbound calls |
| Affected Areas**: |
All areas (Belgium & the Netherlands) |
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Info / Issue / Solved /
Dear customers,
We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now.
Please find all details below:
| Start*: |
24-11-2022 12:25 |
| End*: |
24-11-2022 12:31 |
| Duration: |
6 minutes |
| Impacted services: |
internet services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / outage /
Dear customers,
We are currently experiencing an issue with internet services in Antwerp, Limburg, Flemish Brabant (telephone zones: 03, 011, 012, 013, 014, 015, 016, 089). Customers may notice service degradation and high latency during peak hours. Our Network Operations team is investigating the outage.
Update 15/11/2022: We located the problem and our config changes appeared to have solved the problem, we will be keeping an eye on the situation.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Internet / Issue / Solved /
UPD: 10h45 : The outage has been resolved since 09h50.
Dear customers,
We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Issue / outage / Solved /
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected.
UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier.
Dear customers,
We are currently experiencing a fiber cut in 91GEN area (West and East Flanders). Traffic is being rerouted but customers may notice minor issues with the internet and voice services.
Our Network Operations team is investigating the outage.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Issue / Solved /
UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem.
UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed.
UPDATE 10h52: lines in Walloon Brabant and Hainaut are up again. End of the power works expected soon.
UPDATE 10h49 : A new disconnection on 71GIL area. All lines in Walloon Brabant and Hainaut are currently down. Proximus confirmed power works ongoing on their network.
Dear customers,
We have experienced an outage which affected internet services of our customers in Walloon Brabant and Hainaut regions. There were several disconnections of a few minutes. Now all lines are up.
Please find all details below:
| Start*: |
16-03-2022 07:22 |
| End*: |
18-03-2022 07h16 |
| Duration: |
12 minutes (between 07:22 and 07:34)
4 minutes (between 07:50 and 07:54)
6 minutes (between 10:46 and 10:52)
40 minutes (18/03 between 06h36 and 07h16)
|
| Impacted services: |
All internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage.
Please find all details below:
| Start*: |
14-04-2021 11:58 |
| End*: |
14-04-2021 13:37 / 15h12 |
| Duration: |
1 hour 39 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
UPD 12h40: the problem has been located. Our engineers are working to get the link up as soon as possible.
UPD 13h13: we suspect broken card on top of the fiber cut. Our technician is on his way to replace the card. Estimated time of resolution : 15h00
UPD 13h40: the problem on the main path (fiber cut) is fixed. The links are coming up.
UPD: 15h20: The faulty card has been replaced. The problem is fully resolved.
Belgium / Issue / Mobile / outage /
Dear customers,
We have experienced an outage with mobile telephony. Customers may have noticed voice issues, longer call setup time or no network at all. The cause of the problem was found and solved by the service supplier.
If you still have issues with your mobile services, please reboot your cellphone device.
Please find all details below.
| Start*: |
02-03-2021 11:00 |
| End*: |
02-03-2021 12:35 |
| Duration: |
1 hour 35 minutes |
| Impacted services: |
mobile telephony |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
UPDATE 12h05 : the cause of the problem is found, problem solution is ongoing.
Info / Issue / outage / Solved /
Dear customers,
On Sunday 13/12/2020 edpnet experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue.
Please find all details below:
| Start*: |
2020-12-13 05:25 |
| End*: |
2020-12-13 11:20 |
| Duration: |
5 hours 55 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / outage / Solved /
Dear customers,
Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted.
Customers may notice higher latency and speed issues.
Please find all details below:
| Start*: |
2020-11-13 08:58 |
| End*: |
2020-11-13 10:55 |
| Duration: |
1h57min |
| Impacted services: |
high latency, speed issues |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
UPDATE 10h44: technicians are currently fixing the faulty fiber joint
UPDATE 11h00: the link is restored. Traffic flow is coming back to normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site