Outage: Interruptions on PPPoE in 91GEN

Dear customers,

We are currently experiencing an outage with PPPoE connections in 91GEN area.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 11-12-2023 16:13*
End*: 11-12-2023 16:51*
Duration: 38 minutes
Impacted services: All internet services
Affected Areas**: 91GEN: all areas affected

EDIT 16:51*: Our technical team has found the cause and has resolved it. If you should still have any issues, please reboot your modem to refresh its PPPoE session and attempts.

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 23/03/2022 – impacted services: Telephony : CLOSED

Dear customers,

We have planned a maintenance on our voice switches.

The telephony service will keep working during the maintenance, but there could be some minor interruptions in calls.

Please find all details below:

Start*: 23-03-2022 06:00
End*: 23-03-2022 07:00
Duration: 1 hour
Impacted services: telephony
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 18/03/2022 – impacted services: All internet services – region: Zottegem : CLOSED

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 18-03-2022 00:15
End*: 18-03-2022 06:00
Duration: 5 hours 45 minutes
Impacted services: all internet services
Affected Areas**: Zottegem

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 18/03/2022 – impacted services: All internet services – region: La Louvière : CLOSED

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 18-03-2022 00:00
End*: 18-03-2022 06:00
Duration: potential impact: 2 hours
Impacted services: all internet services
Affected Areas**: La Louvière

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 11/03/2022 – impacted services: All internet services – region: La Louvière : CLOSED

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 11-03-2022 00:00
End*: 11-03-2022 06:00
Duration: potential impact: 2 hours
Impacted services: all internet services
Affected Areas**: La Louvière

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 02/03/2022 – impacted services: All internet services – region: Gavere : CLOSED

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 02-03-2022 00:15
End*: 02-03-2022 06:00
Duration: 5 hours 45 minutes
Impacted services: all internet services
Affected Areas**: Gavere

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 16/02/2022 – impacted services: All internet services – region: Koksijde : Closed

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 16-02-2022 01:00
End*: 16-02-2022 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Koksijde

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 04/02/2022 – impacted services: All internet services – region: Schaerbeek, Evere, Bruxelles : CLOSED

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 04-02-2022 01:00
End*: 04-02-2022 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Schaerbeek, Evere, Bruxelles (1000)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/01/2022 – impacted services: All internet services – region: Brussels : CLOSED

Dear customers,

We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

These works may cause a short interruption of your connection during scheduled maintenance window.

Please find all details below:

Start*: 25-01-2022 05:00
End*: 25-01-2022 06:00
Duration: single disconnection for up to 5 minutes
Impacted services: all internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/12/2021 – impacted services: All internet services – region: West and East Flanders : CLOSED

Dear customers,

We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

The changes will cause a disconnect for affected sessions.

Please find all details below:

Start*: 21-12-2021 05:00
End*: 21-12-2021 06:00
Duration: 1 hour
Impacted services: all internet services
Affected Areas**: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site