Brussels / Closed / outage /
Dear customers,
We are currently experiencing an outage with all DSL traffic in area Brussels. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-10 20:00* |
| End: |
2016-04-10 21:50* |
| Duration: |
1h 50 |
| Impacted services: |
DSL and Voice |
| Affected Areas: |
Brussels : 02 |
Edit: the problem seems solved, proximus recovered traffic, presumably a faulty card
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Brussels / Closed / outage /
Dear customers,
We are currently experiencing an outage with BNIX. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-04 16:30 PM* |
| End: |
2016-04-04 19:45 PM* |
| Duration: |
3 hours approx. |
| Impacted services: |
Partial outage, under investigation |
| Affected Areas: |
Entire network |
Edit 1 17:10: BNIX faced a general outage. We forced traffic to reroute around the location.
Edit 2 19:45: BNIX’ general outage was resolved and our link to them restored. Traffic flows resumes as normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to guarantee further stability and capacity of the network.
Normally no disconnection is expected, but customers may notice a higher latency on DSL data services (internet, telephony, …)
Please find all details below:
| Start: |
2016-03-04 00:00 AM* |
| End: |
2016-03-04 06:00 AM* |
| Duration: |
up to 6 hours |
| Impacted services: |
High latency on all data services (internet, telephony, …) |
| Affected Areas: |
Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to resolve current issues with optical network.
Normally there will not be any impact on customer’s circuits, but in case you notice some disconnections or packet loss, it may be related to that maintenance.
Please find all details below:
| Start: |
2016-02-23 04:00 AM* |
| End: |
2016-02-23 06:00 AM* |
| Duration: |
2-10 minutes |
| Impacted services: |
No impact foreseen, possible issues with Internet/VoIP services |
| Affected Areas: |
03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-02-16 09:20 AM* |
| End: |
2016-02-16 10:00 AM* |
| Duration: |
2016-02-16 10:00 AM |
| Impacted services: |
Mail |
| Affected Areas: |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance /
Dear customers,
Edpnet will be performing a maintenance on the access lines this Thursday morning.
Customers may notice a disconnect as they’re moved to a different link.
Please find all details below:
| Start: |
2015-01-14 05:30 AM* |
| End: |
2015-01-14 06:30 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / outage /
Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET
Dear customers,
We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2015-12-23 11:00 AM* |
| End: |
TBD |
| Duration: |
TBD |
| Impacted services: |
DSL & IP telephony |
| Affected Areas: |
Antwerp, 03, Others are being investigated |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / Mobile / outage /
Dear customers,
We were experiencing an outage with mobile services. The outage is now solved.
Please find all details below:
| Start: |
2015-12-03 11:00 AM* |
| End: |
2015-12-03 11:50 AM* |
| Duration: |
… |
| Impacted services: |
edpnet mobile |
| Affected Areas: |
all Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Brussels / Closed / field / Info / intervention /
UPDATE 25/11/2015:
Dear customer
We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015.
Pending orders of previous days remain under close monitoring by the Provisioning teams.
We apologise for the inconvenience the measures of the previous days might have caused and thank you for your understanding.
Dear customer
Due to exceptional security measures advised by the Belgian authorities, we were informed this morning that Proximus has decided that no field interventions will be executed until further notice in the Brussels region. This applies to all 19 Brussels communities and Vilvoorde.
However Proximus repair activities will be executed as usual.
Meanwhile the edpnet installation team will continue with field interventions in the Brussels region.
We will keep you informed when all activities will be resumed.
We apologize for the caused inconveniences.
Closed /
Dear customers,
We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately.
Please find all details below:
| Start: |
2015-11-17 14:30 AM* |
| End: |
2015-11-17 14:32 AM* |
| Duration: |
+/- 1 minute |
| Impacted services: |
All edpnet services (internet, telephony, hosting, mail, …) |
| Affected Areas: |
Internet and Telephony: Walloon area,
Webhosting: general outage |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time