18 November – Proximus maintenance near Charleroi

UPDATE: Maintenance done.

Dear customers,

Proximus has planned a maintenance in one of their data centers. There may be a short disconnect of 15 minutes during the below mentioned timeframe.

Description: Preventative maintenance at Proximus
Start: 2014-11-24 02:00 AM*
End: 2014-11-24 06:00 AM*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone zones: 010, 060, 064, 065, 067, 068, 069, 071.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


13 November – Speed issues in Antwerp, Limburg and Flemish Brabant

Update: Services are restored, there was a cabling issue in the collocation center.

Dear customers,

One of the access lines between the Proximus network and our network is currently down. As a result of this outage, all traffic is automatically rerouted.
Customers in the regions Antwerp, Limburg, and parts of Flemish Brabant may encounter slower internet speeds (packet loss and a higher latency) during this rerouting.

A Proximus technician will go onsite to resolve the issue.

Description: 
Start: 2014-11-13 09:04 AM*
End: 2014-11-13 11:19 AM*
Impacted services: Internet services in the above mentioned regions.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


3 November – Proximus Maintenance – Liège

Dear customers,Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Liège
Start: 2014-11-10 02:00 AM*
End: 2014-11-10 06:00 AM*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


2014-10-28 – Proximus Maintenance – Brussels

Update: The maintenance has been completed.

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Brussels
Start: 2014-11-03 02:00 AM*
End: 2014-11-03 06:00 AM*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 02

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


28 October – Edpnet improvement works

Dear customers,To further improve its network, edpnet will hold a small maintenance. We expect minor to no impact for our customers.

Description:
Start: 2014-11-14 06:00 AM CET*
End: 2014-11-14 07:15 AM CET*
Impacted services: Minor to no impact on all edpnet services expected.

We apologize for the inconvenience

The edpnet team

*All times mentioned are in CET, Central European Time


2014-10-27 – Proximus Maintenance – Ghent

Update: The maintenance has been completed.

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Ghent
Start: 2014-11-03 02:00 AM*
End: 2014-11-03 06:00 AM*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


23 October – Packet-loss due to DDOS attacks

Dear customers,

Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized.

Description:
Start: 2014-10-22 22:40 PM
End: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)
End: 2014-10-23 08:20 PM (Traffic towards Brussels)
Impacted services: All traffic may have experienced packet-loss

(Dates have been corrected)

We apologize for the inconvenience

The edpnet team


22 October – Scheduled maintance Proximus

Update 27/10: The scheduled maintenance has been completed.

Dear customers,

Proximus has scheduled 2 maintenance works on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Ghent
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

Description: Maintenance Antwerp
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 03, 011, 012, 013, 014, 015, 016, 089

We apologize for the inconvenience

The edpnet team


21 October – Short interruption zone Ghent & West-Flanders

Dear customers,

Due to recent power issues in Belgacom locations preventive maintenance works are being held. Due to a human error this preventive maintenance caused a short interruption in the power causing a interruption in traffic in region Ghent & West-Flanders. The situation is now optimal with dual powerfeeds and new UPS equipment. We apologize for the problems caused.

Description:
Start: 2014-10-21 09:50 AM
End:2014-10-21 09:54 AM
Impacted services: All edpnet services in the mentioned regions.

We apologize for the inconvenience

The edpnet team


17 October – VOIP Switch fail

Update 14:07 : The issue has been resolved.

Dear customers,

One of our VoIP switches has failed. The backup switch has taken over. If you are using a trunk, please prioritize calls via 212.71.16.196. If you are a Cloud PBX customer, please call our helpdesk via 03 265 67 00 to do this for you.

Description: VoIP switch failure
Start: 2014-10-17 13:55 PM
End: 2014-10-17 14:07 PM
Impacted services: edpnet SIP Trunks (Please use the backup server)

We appologize for the inconvenience

The edpnet team