14 October – interuption DSL network in region Brussels

Update:  There was a second short outage at 20:40 until 20:50.Dear customers,

due to a power outage we lost connectivity towards our Brussels DSL network.

Description:
Start: 14/10/2014 19:25

End:  14/10/2014 19:37
Impacted services: DSL lines in Brussels region

We appologize for the inconvenience

The edpnet team


18 September 2014 – Email Migration

Update: 2014-10-02:  The migration is now complete. We had some receiving issues yesterday evening which are resolved.

Dear customers,

Edpnet will start migrating its customers’ e-mail accounts to a new and improved server farm.

The webmail on https://webmail.edpnet.net now supports SSL encryption for better security between the customer and our servers.

During this migration, customers may not get any incoming e-mail during 5-15 minutes whilst their account is being migrated. Once done, those e-mails will be delivered.

Description: Email migration
Start: 2014-09-22
End: 2014-10-01
Impacted services: Edpnet Email

We apologize for the inconvenience

The edpnet team


11 September 2014 – Unreachable by phone

Dear customers,

UPDATE 11/09/2014 – 20h: Our telephony problem is solved.

We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.

Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers’ internet and telephony connections.

We apologize for the inconveniences.

The edpnet team


08 September 2014 – Outage Antwerp

Dear customers,

There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue.

Please try rebooting your modem occasionally whilst our network is switching over onto the backup.

Description:
Start: 2014-09-08 11:20 AM
End: 2014-09-08 11:30 AM
Impacted services: All edpnet services (Internet, telephony, email…)

We appologize for the inconvenience

The edpnet team


29 August 2014 – MyEdpnet

Update: MyEdpnet is back up and running.

Dear customers,

We have received reports that customers are unable to log into our customer portal, MyEdpnet. Our development team is looking into this issue.

Description: Logins to MyEdpnet are failing
Start: 2014-08-29 11:00 AM
End: 2014-08-29 11:21 AM
Impacted services: MyEdpnet (Customer Portal)

We appologize for the inconvenience

The edpnet team


08 August 2014 – Belgacom Maintenance

Update 2014-08-11 9:26: The update has been completed, downtime was 10 minutes (Between 2:30 and 2:40).

Dears customers,

Belgacom has planned a maintenance on their network. Please find the details below:

Description: Software updates
Expected start: 2014-08-11 02:00 AM
Expected end: 2014-08-11 04:00 AM
Duration of works: ± 20 minutes
Impacted services: All edpnet services will be unavailable (Internet, telephony, e-mail, …)

Impacted areacodes:
03, 011, 012, 013, 014, 015, 016, 089

We appologize for the inconvenience.

The edpnet team


07 August 2014 – Telephone issues

Dear customers,

We had a problem with our telephone switches this night that has caused edpnet Telephony to be unreachable for some time. This was resolved at 1:58AM last night.

However a backend problem still lingered, this should be solved at around 9:30AM today.

SIP Trunk and Cloud PBX users were not affected.

If you still have issues, please reboot your modem.

– The edpnet team


30 June 2014 – Outage Liege area

Dear customers,

We currently have an outage in the Liege area. We are trying to resolve this issue as soon as possible.

Update 11:06: Our technician has arrived onsite.
Update 11:43: Power issue in the whole Belgacom colocation. Systems should be back online soon.
Update 11:49: Customers are coming back online.
Update 11:59: All systems are up and stable again.

If you still have no connection to the internet, please restart your modem and router first.

We appologize for the inconvience


29 April 2014 – Interruptions DSL Brussels

Dear customers,
We noticed 2 interruptions for all DSL customers region Brussels.

Down: Tue Apr 29 19:24:03
Up: Tue Apr 29 19:32:03
Down: Tue Apr 29 20:35:47
Up: Tue Apr 29 20:37:48 

We are investigating the cause and apologize for the inconvenience.