Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
16-02-2022 01:00 |
| End*: |
16-02-2022 06:00 |
| Duration: |
5 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Koksijde |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Internet / outage /
Dear customers,
We are currently experiencing an outage with our network backbone. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Edit 18:50*: Broken card replaced, all services restored.
Please find all details below:
| Start*: |
09-02-2022 13:49* |
| End*: |
09-02-2022 18:31* |
| Duration: |
5:18 |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR, 03BKC, 41GRE |
Edit 16:15*: We have identified the failure and mitigated its downsides. Users may have noticed increased latency from 14:00 onwards but this should be resolved since 16:15. Our techs are moving onsite to replace affected hardware.
Edit 17:26*: You may still notice some latency, we are working on minimizing this as much as possible until the hardware replacement is done.
Edit 18:50*: Broken card replaced, all services restored.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
04-02-2022 01:00 |
| End*: |
04-02-2022 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Schaerbeek, Evere, Bruxelles (1000) |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
These works may cause a short interruption of your connection during scheduled maintenance window.
Please find all details below:
| Start*: |
25-01-2022 05:00 |
| End*: |
25-01-2022 06:00 |
| Duration: |
single disconnection for up to 5 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
02STR: Brussels region |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.
The email with the subject “espace client” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Closed / Info / Maintenance /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
The changes will cause a disconnect for affected sessions.
Please find all details below:
| Start*: |
21-12-2021 05:00 |
| End*: |
21-12-2021 06:00 |
| Duration: |
1 hour |
| Impacted services: |
all internet services |
| Affected Areas**: |
West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
10-12-2021 01:00 |
| End*: |
10-12-2021 06:00 |
| Duration: |
5 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Schaerbeek |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
08-12-2021 01:00 |
| End*: |
08-12-2021 06:00 |
| Duration: |
5 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Blankenberge |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
The hardware upgrade will require several reboots, so we expect multiple service disruptions.
Please find all details below:
| Start*: |
14-12-2021 02:00 |
| End*: |
14-12-2021 05:00 |
| Duration: |
multiple disconnections during the maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
28-11-2021 00:00 |
| End*: |
28-11-2021 06:00 |
| Duration: |
6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Seraing |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
