Speed issues in Belgium and Netherlands : SOLVED

Dear customers,

We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30.

While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-07-17 20:30*
End: 2019-07-18 16h18
Duration: 20h38min
Impacted services: all internet services : slower speeds and latency
Affected Areas: Belgium and the Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 11/07/2019 – impacted services: all internet services : Closed

Dear customers,

Edpnet has planned a maintenance in order to implement a new networking hardware, which is aimed to improve the quality of our internet services.
This maintenance may cause a short interruption (5-10 minutes) of your connection.

Please find all details below:

Start: 2019-07-11 05:00*
End: 2019-07-11 06:00*
Duration: potential impact: 5-10 minutes
Impacted services: all internet services
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: KPN telephony (solved)

Dear customers,

KPN is currently experiencing a general outage with telephony in the Netherlands.  Their Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-06-24 15:50*
End: 2019-06-24 18:08*
Duration: 2 hours 18 minutes
Impacted services: All telephony (this includes emergency services like 112!)
Affected Areas: The Netherlands

EDIT 09:22*: KPN has confirmed the outage to be resolved last night.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Phishing

Dear customers,

We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers.

The email claims that you have won a special prize (for example, Apple iPhone X, iPhone X, etc) and contains an attachment / spam link.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Phishing

Dear customers,

We would like to inform you about a global phishing wave that is aimed at both customers and non-customers.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

The email is a global blackmail spam. It contains actual passwords (not necessarily linked to edpnet services but nonetheless linking towards the users’ email address on some site resource that leaked the passwords)

It is highly recommended to change the passwords to more strong ones and preferably to different passwords for each site/resource.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 14/8/2018: Telephony

Dear customers,

Edpnet has planned a maintenance in order to ensure the quality of our telephony.

This maintenance may affect your services, but no impact is expected.

Please find all details below:

Start: 2018-08-14 5:30*
End: 2017-08-14 6:30*
Duration: 1 hour
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 25/07/2018 – impacted services: Telephony- area : The Netherlands

Dear customers,

Edpnet has planned a maintenance in order to improve the service for our customers by migrating to a new platform.

This maintenance may affect your services for around 30 minutes during the maintenance window.

Please find all details below:

Start: 2018-07-25 00:00*
End: 2018-07-25 06:00*
Duration: 6hours
Impacted services: Telephony
Affected Areas: all: the Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 11/07/2018 between 03:00 and 06:00- impacted services: NL Internet connection

Dear customers,

Edpnet has planned a maintenance in order to move links to optimize our redundancy and to allow for future upgrades.

This maintenance may affect your services. The internet sessions will be lost for about 10minutes during the move.

Please find all details below:

Start: 2018-07-11 03:00*
End: 2018-07-11 06:00*
Duration: 3hours
Impacted services: Internet connectivity
Affected Areas: All Netherland connections

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Remote users on Fritz!Box

Dear customers,

We would like to inform you about the recent hacking activity that has been/ is occurring on Fritz!Boxes with remote user access. Due to said hacks, we were forced to remove remote user configurations.

When you are in need of a remote user, please, be sure to configure a strong password on it. A combination of at least 6 characters including capital letters, small letters, digits, symbols can be used preferably in disorder. An online random password generator can help you out with the search for a strong, safe password.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 26/03/2018 – Impacted services: Telephony: Closed

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-03-26 23:00*
End: 2018-03-27 00:20*
Duration: 5 minutes
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time