Closed / Issue / outage / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.
Please find all details below:
| Start: |
2015-10-25 23:45 |
| End: |
2015-10-26 10:30 |
| Duration: |
11 hours |
| Impacted services: |
VoIP telephony / SIP trunking |
| Affected Areas: |
All VoIP/SIP trunking customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.
Please find all details below:
| Start: |
2015-10-16 11:50 AM* |
| End: |
2015-10-16 12:40 AM* |
| Duration: |
50 min |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
All calls to destinations starting with 05012xxxxx up to 099xxxxxxx |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.
We apologize for the inconveniences.
Best regards
The edpnet team
Solved /
Dear customers,
We experienced an outage with DSL interconnect for Antwerp, Limburg, Flemish Brabant, area codes 03, 011, 012, 013, 014, 015, 016, 089. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
Updates:
9/10/15 12:36 Outage start time has been updated.
9/10/15 12:36 The outage was caused by a double maintenance on the redundant fiber towards the 03CEN agregation point. This is being discussed with our supplier, as this shouldn’t happen.
| Start: |
2015-10-08 0:28* |
| End: |
2015-10-08 04:14* |
| Duration: |
2:43 |
| Impacted services: |
DSL access |
| Affected Areas: |
03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: |
2015-08-28 03:11* |
| End: |
2015-08-28 04:54* |
| Duration: |
TBC |
| Impacted services: |
DSL node 03 |
| Affected Areas: |
All 03 DSL customers |
Update 4:36: a power outage in Antwerp is causing the issue, problem is being handled by supplier
Update 4:54: the power has been restored, connections should be online, if not try to reboot modem
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / Solved /
Beste klanten,
Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte.
Alle services werken nu terug normaal.
Met vriendelijke groeten,
Het edpnet Team
Solved /
Dear customers,
We had an outage on all the EFM and Fiber connections this morning. The cause was a defective connector card on the Proximus Backbone. The card was replaced at 7.25AM.
Description:
Start: 2014-11-24 02:15 AM*
End: 2014-11-24 07:25 AM*
Duration: 05h 10m
Impacted services: All services for our Fiber and EFM customers.
These customers have been informed by email.
Update: There was also an unannounced maintenance in Brussels last night. We had 2 interruptions between 2AM and 6AM
Start: 2014-11-24 02:00 AM*
End: 2014-11-24 06:00 AM*
Duration:
Impacted services: All customers in the Brussels area.
We apologize for the inconvenience
The edpnet team
*All times are listed in CET, Central European Time
Solved /
Dear customers,
Due to a fiber cut some websites became unreachable, we are working on a solution.
Update: The fiber is restored, the problems should be gone
Description: Routing issues due to fiber cut
Start: 25/09/2014 16:05
End: 25/9/2014 19:11
Impacted services: some websites are unreachable
We appologize for the inconvenience
The edpnet team
Closed / Solved /
Dear customers,
UPDATE 11/09/2014 – 20h: Our telephony problem is solved.
We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.
Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers’ internet and telephony connections.
We apologize for the inconveniences.
The edpnet team
Solved /
Dear customers,
Update 12:00: The issue has been resolved and the backlogs are being handled.
Users of our Mailgateways (relay.edpnet.net) are currently unable to send e-mails. We are aware of this issue and trying to resolve this as soon as possible.
We are currently blacklisted by an indepent organisation called Backscatterer without notification. Our NOC team is doing their best to delist us.
Important: Your mails are being queued and will be sent as soon as our gateways have been delisted. No E-mails are lost.
We appologize for the inconvenience this will cause.
The Edpnet Team