Maintenance planned on 17/05/2019 – impacted services: all telephony

Dear customers,

Edpnet has planned a maintenance in order to upgrade our telephony switches. Each will be individually restarted to minimize impact.

This maintenance may affect your services.

Please find all details below:

Start: 2019-05-17 00:00*
End: 2019-05-17 01:00*
Duration: 30 minutes
Impacted services: All telephony (Minimal impact expected)
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound & outbound telephony

Dear customers,

UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal.

EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix network (not mobile)

Due to a major outage at Proximus, we are currently experiencing an outage with incoming and outgoing telephony from/towards other providers.  It is currently being investigated by them.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-04-05 15:33*
End: 2019-04-05 19:00*
Duration: Approx. 3h30m
Impacted services: All telephony outside EDPNET
Affected Areas: All areas

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 25/02/2019 – impacted services: telephony : Closed

Dear customers,

Edpnet has planned a maintenance in order to perform a software upgrade on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.

Please find all details below:

Start: 2019-02-25 23:50*
End: 2019-02-26 03:00*
Duration: 3h10min
Impacted services: telephony
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 21/11/2018 – impacted services: internet connectivity and telephony : Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-11-21 01:00*
End: 2018-11-21 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Brussels districts of Evere, Schaerbeek, Woluwe-Saint-Lambert: 02

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 14/11/2018 – impacted services: internet connectivity and telephony : Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-11-14 01:00*
End: 2018-11-14 06:00*
Duration:  5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Boom, Rumst, Schelle, Niel, Willebroek, Reet, Terhagen, Aartselaar: 03, 015

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 12/11/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-11-12 01:00*
End: 2018-11-12 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Roeselare, Rumbeke, Staden, Oekene, Hooglede, Gits, Roulers, Oostnieuwkerke: 051

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 07/11/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-11-07 01:00*
End: 2018-11-07 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Western districts of Brussels: Zellik, Ganshoren, Groot-Bijgaarden, Berchem-Sainte-Agathe, Dilbeek, Koekelberg, Molenbeek-Saint-Jean: 02

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We had experienced an outage with our telephony services. Our Network Operations team has solved the outage.

Please find all details below:

Start: 2018-10-22 11:48*
End: 2018-10-22 12:20*
Duration: 32minutes
Impacted services: Telephony
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 29/10/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-29 01:00*
End: 2018-10-29 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Antwerpen; Hoboken, Wilrijk, Edegem: 03

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 29/10/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-29 01:00*
End: 2018-10-29 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Bressoux, Angleur, Grivegnée, Luik; Seraing: 04

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time