Outage: General DDoS on edpnet services

Dear customers,

We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 15-09-2021 16:15
End*: 19-09-2021 22:24
Duration: //
Impacted services: All services are impacted
Affected Areas**: All areas

EDIT 16:44*: As soon as we identified the issue, we have started routing our data through a scrubbing service (which tries to identify harmful sources & data and removes it).

EDIT 17:19*: The situation seems to be improving as we identify more and more attack vectors and sources. It seems like for most impacted customers, the situation has improved markedly since approximately ~17h.

EDIT 16/09/2021 10:12*: During the night we had two more attacks. We are working with the authorities, who have confirmed they are looking into it and are doing everything in their power to find the responsible individuals. We were contacted by an individual who verified he was behind the attacks, asking for a ransom.

EDIT 13:18*: We are being DDoS’ed again. We are doing what we can to mitigate the issues.

EDIT 15:41*: The attacks are still on-going. To give you a perspective of what we are dealing with, this is what our filtering service has been able to filter out so far:

EDIT 16:39*: We are monitoring the situation closely, and are discussing the situation both with our anti-DDoS provider and Belgian official instances. We hope to improve the situation as soon as possible and will keep you in the loop of our progress.

EDIT 17/9 15:47*: The attacks have started again. All of our uplinks are entirely congested. We are trying to mitigate the DDoS once more.

EDIT 18/09 12:41*: Yesterday evening and past night we were hit with multiple attacks.  Currently no attacks since 03:00. We still expect more attacks to come.  We are monitoring 24/7.  And we will communicate accordingly.  We try to answer questions or comments on social media as good as we can.

EDIT 20/09 9:48: There were some attacks on Sunday afternoon. No new attacks since then. We keep monitoring and do our best to minimize impact in case of new spikes.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 08/10/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned an urgent maintenance on our voice switches.

The telephony service will keep working during the maintenance, but current calls may be interrupted.

Please find all details below:

Start*: 2020-10-08 00:00
End*: 2020-10-08 07:00
Duration: 7 hours
Impacted services: Telephony (minimal impact)
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 10/04/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance in the night of 9 to 10 April in order to apply a software update on our voice switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start*: 2020-04-10 00:00
End*: 2020-04-10 00:15
Duration: 15 minutes
Impacted services: Telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 08/04/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start*: 2020-04-08 00:00
End*: 2020-04-08 00:15
Duration: 15 minutes
Impacted services: Telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Telephony capacity issues : SOLVED

Dear customers,

Due to increased usage of communications facilities, you may notice some calls failing. We are now working in cooperation with other operators to get it resolved as soon as possible.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 2020-03-16 09:00
End*: n/a
Duration: n/a
Impacted services: telephony
Affected Areas**: All areas

UPDATE 2020-03-18 10:00h : All telephony operators have done necessary changes. The voice traffic is stable now.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 6/03/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned an urgent maintenance in order to improve stability to our telephony platform. Some users may have experienced dropped calls recently, and we aim to resolve that. This maintenance is critical and cannot be moved.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-03-06 00:00*
End*: 2020-03-06 00:30*
Duration: One minute
Impacted services: All telephony via EDPNET
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 14/2/2020 – impacted services: Telephony : CLOSED

Dear customers,

Edpnet has planned a maintenance with the express purpose of merging two of our separate voice switches. In the night of 13 to 14 February, we will be taking down SIP2 (212.71.16.194 & 212.71.3.226) and SIP3 (212.71.3.242) and merging them. The resulting server SIP2 will remain accessible on ALL IP-addresses previously linked to the old servers.

This maintenance may affect your services: Calls that were active on these two servers will be dropped when they are shut down and all new in- and outbound traffic will be temporarily directed to SIP1. No capacity issues are expected. Be sure to use our SIP gateway sip.edpnet.be to be able to continue calling during the downtime.

Please find all details below:

Start*: 2020-02-14 00:00
End*: 2020-02-14 01:00
Duration: 1 hour
Impacted services: Some telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/02/2020 – impacted services: Telephony : CLOSED

Dear customers,

Edpnet has planned a maintenance in order to upgrade our telephony servers. Due to our redundant platform, all services will keep working, but you may experience interrupted calls.

Please find all details below:

Start*: 2020-02-07 00:00
End*: 2020-02-07 00:30
Duration: 30 minutes
Impacted services: All telephony (minimal impact expected)
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 17/10/2019 – impacted services: Telephony

Dear customers,

Edpnet has planned a short maintenance in order to apply an update on our voice switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start*: 2019-10-17 00:05
End*: 2019-10-17 00:20
Duration: 15 minutes
Impacted services: Telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Telephony (closed)

Dear customers,

Early this morning we experienced a general outage with telephony due to our maintenance.  Our Network Operations team has investigated and resolved this outage.

Please find all details below:

Start: 2019-07-11 06:00*
End: 2019-07-11 07:42*
Duration: 1h42m
Impacted services: All telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time