Outage: Telephony (closed)

Dear customers,

Early this morning we experienced a general outage with telephony due to our maintenance.  Our Network Operations team has investigated and resolved this outage.

Please find all details below:

Start: 2019-07-11 06:00*
End: 2019-07-11 07:42*
Duration: 1h42m
Impacted services: All telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: KPN telephony (solved)

Dear customers,

KPN is currently experiencing a general outage with telephony in the Netherlands.  Their Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-06-24 15:50*
End: 2019-06-24 18:08*
Duration: 2 hours 18 minutes
Impacted services: All telephony (this includes emergency services like 112!)
Affected Areas: The Netherlands

EDIT 09:22*: KPN has confirmed the outage to be resolved last night.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 06/06/2019 – impacted services: telephony

Dear customers,

Edpnet has planned a maintenance in order to apply an update on our telephony switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start: 2019-06-06 00:00*
End: 2019-06-06 00:45*
Duration: 45 minutes
Impacted services: telephony
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Problem with outgoing calls: Solved

Dear customers,

Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches.  Our Network Operations team solved the outage.

Please find all details below:

Start: 2019-06-05 09:21*
End: 2019-06-05 10:21*
Duration: 1 hour
Impacted services: telephony: outgoing calls not possible or take long time to connect
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 17/05/2019 – impacted services: all telephony : Closed

Dear customers,

Edpnet has planned a maintenance in order to upgrade our telephony switches. Each will be individually restarted to minimize impact.

This maintenance may affect your services.

Please find all details below:

Start: 2019-05-17 00:00*
End: 2019-05-17 01:00*
Duration: 30 minutes
Impacted services: All telephony (Minimal impact expected)
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound & outbound telephony

Dear customers,

UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal.

EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix network (not mobile)

Due to a major outage at Proximus, we are currently experiencing an outage with incoming and outgoing telephony from/towards other providers.  It is currently being investigated by them.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-04-05 15:33*
End: 2019-04-05 19:00*
Duration: Approx. 3h30m
Impacted services: All telephony outside EDPNET
Affected Areas: All areas

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 25/02/2019 – impacted services: telephony : Closed

Dear customers,

Edpnet has planned a maintenance in order to perform a software upgrade on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.

Please find all details below:

Start: 2019-02-25 23:50*
End: 2019-02-26 03:00*
Duration: 3h10min
Impacted services: telephony
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 21/11/2018 – impacted services: internet connectivity and telephony : Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-11-21 01:00*
End: 2018-11-21 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Brussels districts of Evere, Schaerbeek, Woluwe-Saint-Lambert: 02

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 14/11/2018 – impacted services: internet connectivity and telephony : Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-11-14 01:00*
End: 2018-11-14 06:00*
Duration:  5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Boom, Rumst, Schelle, Niel, Willebroek, Reet, Terhagen, Aartselaar: 03, 015

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 12/11/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-11-12 01:00*
End: 2018-11-12 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Roeselare, Rumbeke, Staden, Oekene, Hooglede, Gits, Roulers, Oostnieuwkerke: 051

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time