Dear customers,
Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Please find all details below:
| Start: | 2019-05-24 14h35* |
|---|---|
| End: | 2019/05/24 17h00* |
| Duration: | 2h25min |
| Impacted services: | edpnet support reachability |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Timeb
Dear customers,
Edpnet has planned a maintenance in order to apply a firmware upgrade on our core routers.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-06-04 04:00* |
|---|---|
| End: | 2019-06-04 05:00* |
| Duration: | potential downtime: up to 5 minutes |
| Impacted services: | all internet services |
| Affected Areas: | all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-06-12 01:00* |
|---|---|
| End: | 2019-06-12 06:00* |
| Duration: | potential impact: up to 2h30min |
| Impacted services: | all internet services |
| Affected Areas: | Brussels region: Sint-Jans-Molenbeek, Bruxelles, Koekelberg, Anderlecht |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-06-12 01:00* |
|---|---|
| End: | 2019-06-12 06:00* |
| Duration: | potential impact: up to 2h30min |
| Impacted services: | all internet services |
| Affected Areas: | Mons |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-06-03 01:00* |
|---|---|
| End: | 2019-06-03 06:00* |
| Duration: | potential impact: up to 4 hours |
| Impacted services: | all internet services |
| Affected Areas: | zones 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-05-29 01:00* |
|---|---|
| End: | 2019-05-29 06:00* |
| Duration: | potential impact: up to 2h30min |
| Impacted services: | all internet services |
| Affected Areas: | Waterloo, Lasne & Ohain, Eigenbrakel, Sint-Genesius-Rode, Terhulpen |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-05-13 01:00* |
|---|---|
| End: | 2019-05-13 06:00* |
| Duration: | potential impact: up to 2h30min |
| Impacted services: | all internet services |
| Affected Areas: | Les Bons Villers |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-04-17 01:00* |
|---|---|
| End: | 2019-04-17 06:00* |
| Duration: | up to 2h30min |
| Impacted services: | all internet services |
| Affected Areas: | Brugge |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to replace backbone hardware to increase their capacity.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-04-24 01:00* |
|---|---|
| End: | 2019-04-24 06:00* |
| Duration: | up to 2.5 hours |
| Impacted services: | All DSL services |
| Affected Areas: | Brussels regions : Anderlecht, Sint-Jans-Molenbeek, Sint-Gillis, Bruxelles Sint-Pieters-Leeuw & Drogenbos |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with outgoing mail. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2019-04-06 14:52* 2019-04-08 17:27* |
|---|---|
| End: | 2019-04-08 12:10* 2019-04-09 9:42* |
| Duration: | Several days |
| Impacted services: | Outgoing mail services |
| Affected Areas: | All areas |
EDIT 11:27*: Our Network Operations team has isolated the problem and is currently working on a fix. It seems it was caused by the DDoS attack on Saturday.
EDIT 12:10*: Our mailservers have been rebooted after a fix was deployed. Mail is working again. Our mailservers are working through backlog. If you have mails that weren’t correctly sent, please send them again.
EDIT 04/09 9:32*: We are receiving reports outbound mails are once again not working correctly. Our Network Operations team is investigating the issue.
EDIT 04/09 9:42: The issue was quickly found and solved. A change was made to aid in troubleshooting yesterday and was incorrectly reverted. No problems should reoccur.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time