Info / Issue / outage / Solved /
Dear customers,
On Sunday 13/12/2020 edpnet experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue.
Please find all details below:
| Start*: |
2020-12-13 05:25 |
| End*: |
2020-12-13 11:20 |
| Duration: |
5 hours 55 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / outage / Solved /
Dear customers,
Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted.
Customers may notice higher latency and speed issues.
Please find all details below:
| Start*: |
2020-11-13 08:58 |
| End*: |
2020-11-13 10:55 |
| Duration: |
1h57min |
| Impacted services: |
high latency, speed issues |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
UPDATE 10h44: technicians are currently fixing the faulty fiber joint
UPDATE 11h00: the link is restored. Traffic flow is coming back to normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / Netherlands / outage /
Dear customers,
We have experienced an outage with internet services (traffic drops) due to several DDoS attacks*** on our network. The attacks occurred at different hours and were causing intermittent connection, speed issues and packet loss. The heaviest one took place on Monday 31/08 and lasted from 11h15 until 18h45. Outside of those hours, everything was normal. Our Network Operations team has found and applied (on 01/09 at 1h29) a permanent solution to prevent and immediately mitigate such attacks in the future.
Please find all details below:
| Start*: |
2020-08-28 18:00* |
| End*: |
2020-09-01 01:29* |
| Duration: |
1) 2020-08-28 18:00 – 2020-08-28 19:00
2) 2020-08-30 20:30 – 2020-08-30 20:45
3) 2020-08-30 22:20 – 2020-08-31 00:55
4) 2020-08-31 04:05 – 2020-08-31 05:05
5) 2020-08-31 11:15 – 2020-08-31 18:45
|
| Impacted services: |
all internet services |
| Affected Areas**: |
all areas |
EDIT 12:30*: We have been under attack again since approximately 11:15. Access to our issues blog was limited so we were unable to keep you updated. Our apologies. We are doing our best to mitigate and solve the problem.
EDIT 2: 15h12*: Seems that the last attack is still ongoing. We are working hard to try to minimize the impact. Rebooting your modem/router to receive new DNS servers can help (but not guaranteed). In general surfing should be possible, only certain destinations will be difficult to reach. We keep you posted.
EDIT 3: 20h25*: The last attack finished at 18:45. We did our best to mitigate what was possible but the overload was extensive. Edpnet DNS servers are currently available again. We are working very hard with an external party towards providing a permanent solution to minimize the impact of any further attacks.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
*** DDoS (Distributed-Denial-of-Service- attack) is kind of a cyber-attack, when malicous users seek to make a machine or network resource unavailable by flooding the provider or target with superfluous requests, which results in systems overload and connectivity issues
Belgium / Info / Issue / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing an outage with internet services (traffic drops). Our Network Operations team is investigating the outage.
Further details on the affected areas and an estimated duration will be released as soon as possible.
EDIT 19:40*: Our DNS-servers were the target of a concerted DDOS-attack for approximately one hour (18:00 – 19:00), involving large amounts of traffic and major network saturation. At this time the attack has cleared up and we are investigating further.
EDIT 30/8 20:35*: It seems like we’re being attacked again since a few minutes. Our Network Operations team is investigating. More updates will follow soon.
EDIT 20:45*: The attack was mitigated after some actions from our Network Operations team. It was smaller than last time, but still very much able to knock out our DNS-servers. We’re working to restore all services.
EDIT: 21:15*: All services are restored.
EDIT: 31/8 5h05 We experienced other waves of DDoS attacks between 30/8 22h20 and 31/08 05h05. For the moment, the attacks are fully mitigated.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Internet / outage /
UPDATE 11h45: The issue is also solved for Ath
UPDATE 11h25: Outage in Châtelet has been solved.
Dear customers,
We are currently experiencing an outage with internet services in regions Ath and Châtelet. Our Network Operations team is investigating the outage.
Further details on the affected areas and an estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Info / Issue / Netherlands / outage / Solved /
UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week.
UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon.
Dear customers,
We are currently experiencing a fiber cut within our network. Internet and telephony services are unavailable for our customers in the Netherlands. Our Network Operations team is investigating the outage.
Further details and an estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Issue / outage / Solved /
UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week.
UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon.
UPDATE 11h49: Sorry for the delay in our update. We are hoping to solve the root cause of our problem as soon as possible. If you want to read some background information, you can read this Datanews article:
Dutch: https://datanews.knack.be/ict/nieuws/glasvezelprobleem-zorgt-voor-panne-bij-edpnet/article-news-1598649.html
French: https://datanews.levif.be/ict/actualite/un-probleme-de-fibre-optique-provoque-une-panne-chez-edpnet/article-news-1288179.html
UPDATE 10h13: Internet services in all areas are affected. Our engineers are working on it.
Dear customers,
We are currently experiencing a fiber outage within our network. You may notice capacity issues. Our Network Operations team is investigating the outage.
Further details and an estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Internet / outage / Solved /
Dear customers,
We are currently experiencing an outage with our DSL services in the southern provinces. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
2020-03-31 06:29* |
| End*: |
2020-03-31 11:15* |
| Duration: |
4:45h |
| Impacted services: |
All DSL services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Charleroi, Mons, Tournai, Namur |
EDIT 10:30*: The cause is found. During a migration to proactively improve our capacity due to the increasing bandwidth usage, an issue with our supplier’s hardware occurred causing them to block traffic. We are currently working with the supplier to rectify this problem as soon as possible, this happens region per region.
EDIT 11:15*: All regions have been brought back online. The issues should be resolved. It is possible you will need to restart your modem to come back online.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
outage / Solved / Telephony /
Dear customers,
Due to increased usage of communications facilities, you may notice some calls failing. We are now working in cooperation with other operators to get it resolved as soon as possible. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
2020-03-16 09:00 |
| End*: |
n/a |
| Duration: |
n/a |
| Impacted services: |
telephony |
| Affected Areas**: |
All areas |
UPDATE 2020-03-18 10:00h : All telephony operators have done necessary changes. The voice traffic is stable now.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / Info / Issue / outage / Solved /
Dear customers,
We have experienced an outage with internet connectivity in Brussels region, due to an issue on a fiber. The outage started at 01:15 but was mitigated by the backup path until around 4:00, when the link restored partially. This caused traffic to some areas to be routed over the primary link again, resulting in connection issue for these areas, until it was fully resolved at 7:35.
Please find all details below:
| Start*: |
2020-01-21 01:15 / 04h04 |
| End*: |
2020-01-21 07:35 |
| Duration: |
3 hours 21 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site