Maintenance planned on 29/10/2021 – impacted services: All internet services – region: Brugge

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 29-10-2021 01:00
End*: 29-10-2021 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Brugge

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/10/2021 – impacted services: All internet services – region: Lubbeek

Dear customers,

Fluvius has informed us about a planned power intervention on the street, which may affect your DSL services.

Please find all details below:

Start*: 21-10-2021 12:00
End*: 21-10-2021 16:00
Duration: 4 hours
Impacted services: all internet services
Affected Areas**: Lubbeek

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/10/2021 – impacted services: All internet services – region: Brugge

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 21-10-2021 01:00
End*: 21-10-2021 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Brugge

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 20/10/2021 – impacted services: All internet services – region: Meise

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 20-10-2021 00:00
End*: 20-10-2021 06:00
Duration: 6 hours
Impacted services: All internet services
Affected Areas**: Meise

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 15/10/2021 – impacted services: All internet services – region: Brugge

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 15-10-2021 01:00
End*: 15-10-2021 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Brugge

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 05/10/2021 – impacted services: All internet services – region: Ohey

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 05-10-2021 00:00
End*: 05-10-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Ohey

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: General DDoS on edpnet services

Dear customers,

We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 15-09-2021 16:15
End*: 19-09-2021 22:24
Duration: //
Impacted services: All services are impacted
Affected Areas**: All areas

EDIT 16:44*: As soon as we identified the issue, we have started routing our data through a scrubbing service (which tries to identify harmful sources & data and removes it).

EDIT 17:19*: The situation seems to be improving as we identify more and more attack vectors and sources. It seems like for most impacted customers, the situation has improved markedly since approximately ~17h.

EDIT 16/09/2021 10:12*: During the night we had two more attacks. We are working with the authorities, who have confirmed they are looking into it and are doing everything in their power to find the responsible individuals. We were contacted by an individual who verified he was behind the attacks, asking for a ransom.

EDIT 13:18*: We are being DDoS’ed again. We are doing what we can to mitigate the issues.

EDIT 15:41*: The attacks are still on-going. To give you a perspective of what we are dealing with, this is what our filtering service has been able to filter out so far:

EDIT 16:39*: We are monitoring the situation closely, and are discussing the situation both with our anti-DDoS provider and Belgian official instances. We hope to improve the situation as soon as possible and will keep you in the loop of our progress.

EDIT 17/9 15:47*: The attacks have started again. All of our uplinks are entirely congested. We are trying to mitigate the DDoS once more.

EDIT 18/09 12:41*: Yesterday evening and past night we were hit with multiple attacks.  Currently no attacks since 03:00. We still expect more attacks to come.  We are monitoring 24/7.  And we will communicate accordingly.  We try to answer questions or comments on social media as good as we can.

EDIT 20/09 9:48: There were some attacks on Sunday afternoon. No new attacks since then. We keep monitoring and do our best to minimize impact in case of new spikes.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 24/09/2021 – impacted services: All internet services – region: Lanaken

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 24-09-2021 00:05
End*: 24-09-2021 05:00
Duration: 4 hours 55 minutes
Impacted services: all internet services
Affected Areas**: Lanaken

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 09/09/2021 – impacted services: All internet services – region: Roeselare, Ronse

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 09-09-2021 00:15
End*: 09-09-2021 06:00
Duration: 5 hours 45 minutes
Impacted services: all internet services
Affected Areas**: Roeselare,
Ronse

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 27/08/2021 – impacted services: All internet services – region: Herstal, Oupeye, Habay

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 27-08-2021 00:00
End*: 27-08-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Herstal,
Oupeye,
Habay

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site