Maintenance planned on 21/09 for area Charleroi – impacted services: All edpnet services

Dear customers,

Proximus has planned a maintenance in order to perform a software update.

This maintenance may affect your services.

Please find the details below:

Start: 2015-09-21 00:00 AM*
End: 2015-09-21 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Charleroi: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: No inbound calls possible for SIP trunks

Dear customers,

We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Updates:
16:57 – The issue has been found. Our NOC team is resolving it.
16:59 – ETR is 20 minutes.
17:23 – Most customers are reachable again, the problem should be fully solved at 17:45

Start: 2015-09-08 16:37:00*
End: 2015-09-08 17:45:00*
Duration: 1h 8m
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: N/A

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 14/09 for area Liège – impacted services: All edpnet services

Dear customers,

Proximus has planned a maintenance in order to perform a software update.

This maintenance may affect your services.

Please find the details below:

Start: 2015-09-14 00:00 AM*
End: 2015-09-14 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Liège: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: DSL Unavailable for 03 zone

Dear customers,

We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Start: 2015-08-28 03:11*
End:  2015-08-28 04:54*
Duration: TBC
Impacted services: DSL node 03
Affected Areas: All 03 DSL customers

Update 4:36: a power outage in Antwerp is causing the issue, problem is being handled by supplier

Update 4:54: the power has been restored, connections should be online, if not try to reboot modem

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on September 8th – impacted services: All data services – Charleroi Area

Dear customers,

Edpnet has planned a maintenance in order to update a router for the area of Charleroi.

This maintenance may affect your services.

Please find the info below.

Start: 2015-09-08 06:00 AM*
End: 2015-09-08 07:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Area code: 010, 060, 064, 065, 067, 068, 069, 071,

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Migration of webserver lweb05

Dear customers,

We are currently in the process of migrating linux webserver lweb05 to our new webcluster to provide a better service. This also means that newer PHP versions will become available on request.

Please verify your database settings so they are on ‘localhost’.  Connecting to the FTP server is best done by using your domain name.

This migration should be mostly transparent and will be constantly monitored. Please contact our technical helpdesk in case of issues or questions.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: DNS services

Dear customers,

We have experienced an outage with our DNS servers. This has been resolved. If you still have issues with reaching certain websites, please reboot your computer and modem.

Please find the info below.

Start: 2015-08-05 01:30 AM*
End: 2015-08-05 07:15 AM*
Duration: 5:45
Impacted services: DNS servers
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Partial Outage: Cloud PBX

Dear customers,

We are currently experiencing an outage with a server used for our Cloud PBX servers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Start: 2015-07-29 10:30 AM*
End: 2015-07-29 11:00 AM*
Duration: 30 minutes
Impacted services: Several Cloud PBX customers
Affected Areas:

Update 11:04 – The issue has been resolved, PBX systems are coming back online. RFO: Misbehaving failover mechanism.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Edpnet Services

Dear customers,

This morning we had an outage on several of our services which have been resolved.
E-mails had a delay of up to 1 hour. No data was lost.

Please find the info below.

Start: 2015-07-23 08:30 AM*
End: 2015-07-23 10:30 AM*
Duration: 2 hours
Impacted services: – DNS server 212.71.0.33
– The edpnet website
– Mail servers
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Webservers

Dear customers,

We are currently experiencing an outage with our webservers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Start: 2015-07-22 12:30 PM*
End: 2015-07-22 12:58 PM*
Duration: 28 minutes
Impacted services: All shared Linux webservers hosted by edpnet
Affected Areas: N/A

Update 12:58: The issues have now been resolved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time