Issue / Solved / Telephony /
Dear customers,
We are currently experiencing a partial outage with telephony. The outage was investigated by our NOC team, who found that one of the servers responsible for telephony crashed. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-19 10:00 AM* |
| End: |
2016-04-19 10:20 AM* |
| Duration: |
20 minutes |
| Impacted services: |
Partial: Telephony |
| Affected Areas: |
All areas |
Edit 1: The cause was found to be one of the telephony servers that went down. It was rebooted and shortly came up again. A few calls still fail.
Edit 2 10:45AM*: The server was taken down again for maintenance due to lingering issues. We are bringing it back online as soon as the maintenance ends.
Edit 3 11:00AM*: The server is back online. We are monitoring it for faults.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / Solved /
Dear customers,
We have experienced a small interruptions of DSL-services due to a fault of our autoconfiguration server. Some Fritz!box modems with firmware version 06.30 were impacted.
| Start: |
2016-04-12 23:50 PM* |
| End: |
2016-04-13 09:45 AM* |
| Duration: |
approx. 9 hours |
| Impacted services: |
DSL services and IP telephony |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / outage / Solved /
Dear customers,
We have experienced a short outage with SIP trunking services. The issue has been solved.
Please find all details below:
| Start: |
2016-02-16 09:40 AM* |
| End: |
2016-02-16 09:55 AM* |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-02-16 09:20 AM* |
| End: |
2016-02-16 10:00 AM* |
| Duration: |
2016-02-16 10:00 AM |
| Impacted services: |
Mail |
| Affected Areas: |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2015-01-28 11:40 AM* |
| End: |
2015-01-28 12:05 AM* |
| Duration: |
25 minutes
|
| Impacted services: |
All DSL services |
| Affected Areas: |
Walloon area: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087
Possibly impacted: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 12:30: Temporary outage due to disturbance on our fiber network in the Brussels region.
Walloon circuits were up by 12:02. From that point PPP was possible again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / Solved /
Dear customers,
Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.
Description: Delay on mailsystems
Start: 2016-01-18 09:00 AM
End: 2016 -01-18 09:45 AM
Duration: 45 Minutes
Impacted services: All mail services.
UPDATE 09:45 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.
UPDATE 10:10 – Mail traffic flow has been fully restored.
We apologize for the inconvenience
outage / Solved /
Dear customers,
We have experienced a small interuption of internet traffic due to a defective router.
Please find all details below:
| Start: |
2015-12-10 20:00* |
| End: |
2015-mm-dd 20:27* |
| Duration: |
aprox. 27 minutes |
| Impacted services: |
all internet traffic |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved /
Dear customers,
We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration, this misconfiguration will be rectified to avoid this issue in the future.
Please find all details below:
| Start: |
2015-11-20 00:20* |
| End: |
2015-11-20 04:20* |
| Duration: |
4:00 |
| Impacted services: |
DSL throughput |
| Affected Areas: |
03CEN: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved /
Dear customers,
We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team.
Please find all details below:
| Start: |
2015-11-20 02:00* |
| End: |
2015-11-20 07:30* |
| Duration: |
05:30 |
| Impacted services: |
DSL, Voice |
| Affected Areas: |
41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
The problem is solved by resetting all incoming voice channels in cooperation with proximus.
| Start: |
2015-11-13 19:40* |
| End: |
2015-11-13 21:24* |
| Duration: |
TBC |
| Impacted services: |
All voice services |
| Affected Areas: |
All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time