outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with outbound calls to mobile & international numbers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-06-30 10:45* |
| End: |
2016-06-30 12:15* |
| Duration: |
Approx. 90 minutes |
| Impacted services: |
Telephony, outbound |
| Affected Areas: |
All |
Update 11:05: We have found the issue and are currently progressing to solve it.
Update 11:35: We are currently performing an update on our routing which, in a few minutes, should solve the issue.
Update 12:15: All routings have been adjusted and no more problems should occur
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved /
Dear customers,
We are currently experiencing an outage with DSL and voice services in Walloon Brabant, Hainaut. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-06-19 17:38* |
| End: |
2016-06-19 18:53 |
| Duration: |
1h 25m |
| Impacted services: |
All DSL services: Internet, VOIP telephony |
| Affected Areas: |
Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 19:44: the problem has been resolved, power issues at the colocation of proximus
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Internet / Issue / outage / Telephony /
Dear customers,
We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.
Please find all details below:
| Start: |
2016-06-07 2:09 AM* |
| End: |
2016-06-07 9:47 AM* |
| Duration: |
7,5 hours |
| Impacted services: |
All data services |
| Affected Areas: |
All DSL customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / outage / Solved /
Dear customers,
We have experienced a short interruption on our telephony services.
Please find all details below:
| Start: |
2016-06-01 14:42 PM |
| End: |
2016-06-01 14:48 PM |
| Duration: |
5 minutes |
| Impacted services: |
Voice |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Genk / outage / Solved /
Dear customers,
We have experienced a possible outage with lines in region Genk. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-05-31 10:50 |
| End: |
2016-05-31 11:00 |
| Duration: |
ended |
| Impacted services: |
Internet services |
| Affected Areas: |
Genk |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / outage /
Update 24/05/2016 11:30 AM – The issue has been solved
Dear customers,
We are currently experiencing an outage with one of our telephony servers.
Customers may notice troubles with their telephony services (VoIP, SIP-trunking).
The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-05-24 11:10 AM* |
| End: |
2016-05-24 11:30 AM |
| Duration: |
20 minutes |
| Impacted services: |
Telephony services (VoIP, SIP-trunking) |
| Affected Areas: |
All customers in Belgium with telephony services at edpnet |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / outage / Solved /
Dear customers,
Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.
Please find all details below:
| Start: |
2016-05-17 14:00 PM* |
| End: |
2016-05-17 14:30 PM* |
| Duration: |
30 minutes |
| Impacted services: |
All DSL services: Internet, VOIP telephony |
| Affected Areas: |
| Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / fire / Namur / outage / Proximus / Solved /
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.
Dear customers,
We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-29 09:25 AM* |
| End: |
2016-04-29 12:40 PM* |
| Duration: |
3 hours 15 minutes |
| Impacted services: |
All internet services |
| Affected Areas: |
Namur area |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Ghent / outage / Solved /
Dear customers,
We are currently experiencing an outage with our link between 91GEN and 02STR. Traffic has been rerouted but this is causing reduced capacity. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-20 08:56 AM* |
| End: |
2016-04-20 09:25 AM* |
| Duration: |
30 minutes |
| Impacted services: |
Reduced capacity on Ghent region |
| Affected Areas: |
91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Edit 1 9:25AM*: Link between 91GEN and 02STR has been restored. We are monitoring traffic.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Brussels / Closed / outage /
Dear customers,
We are currently experiencing an outage with all DSL traffic in area Brussels. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-10 20:00* |
| End: |
2016-04-10 21:50* |
| Duration: |
1h 50 |
| Impacted services: |
DSL and Voice |
| Affected Areas: |
Brussels : 02 |
Edit: the problem seems solved, proximus recovered traffic, presumably a faulty card
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time