Closed / Internet / Maintenance / Netherlands /
Dear customers,
KPN has planned a maintenance in order to replace the wiring of the ETN Node towards the DSLAMs. The interruption is expected to be 30 minutes.
This maintenance may affect your services.
Please find all details below:
| Start: |
2018-03-23 04:00* |
| End: |
2018-03-23 07:00* |
| Duration: |
30 minutes |
| Impacted services: |
internet, telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / Maintenance / outage /
Dear customers,
We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels.
Please find all details below:
| Start: |
2018-02-12 07:08* |
| End: |
2018-02-12 07:18* |
| Duration: |
10minutes |
| Impacted services: |
Internet |
| Affected Areas: |
region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / outage / Solved / Telephony / vpbx /
Dear customers,
We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.
Please find all details below:
| Start: |
2018-02-12 16:10* |
| End: |
2018-02-12 16:50* |
| Duration: |
40minutes |
| Impacted services: |
VPBX |
| Affected Areas: |
all |
Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Fiber / Info / outage / Solved /
Dear customers,
We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected.
The fiber connection was restored on 20/12 at 16:58.
Please find all details below:
| Start: |
2017-12-20 03:20* |
| End: |
2017-12-20 16:58* |
| Duration: |
13h38 |
| Impacted services: |
None |
| Affected Areas: |
Walloon Brabant, Hainaut: 71GIL: 010, 060, 064, 065, 067, 068, 069, 071 |
Best regards
The edpnet team
*All times are listed in CET, Central European Time
East Flanders / Info / Internet / Issue / outage / Solved / West Flanders /
Dear customers,
We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders.
Please find all details below:
| Start: |
2017-12-19 12:05* |
| End: |
2017-12-19 12:23* |
| Duration: |
18 min |
| Impacted services: |
Internet/Telephony |
| Affected Areas: |
West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Update 19/12/2017 12:26 : Technician is on his way to investigate the situation on site.
Update 19/12/2017 12:36 : Outage cleared, power issue solved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Brussels / Info / Internet / outage / Solved /
Dear customers,
We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43
Our Network Operations team will investigate the cause of these two short interruptions.
Please find all details below:
| Start – End: |
2017-12-04 18:02* – 2017-12-04 18:10* |
| Start – End: |
2017-12-04 19:35* – 2017-12-04 19:43* |
| Duration: |
8 min and 8min |
| Impacted services: |
Internet Connectivity |
| Affected Areas: |
02 Brussels Region |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage / Solved / Telephony / vpbx /
Dear customers,
We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume.
Please find all details below:
| Start: |
2017-11-30 13:23* |
| End: |
2017-11-30 14:36* |
| Duration: |
1h13 |
| Impacted services: |
vPBX |
| Affected Areas: |
vPBX clients |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Issue / outage / vpbx /
Dear customers,
We have experienced a major server crash on one of our VPBX servers. Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time.
Please find all details below:
| Start: |
2017-11-28 09:50 |
| End: |
2017-11-28 10:00 |
| Duration: |
10 minutes |
| Impacted services: |
VPBX |
| Affected Areas: |
VPBX (partial) |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
AVM / Belgium / Info / Netherlands / Wireless /
Dear customers,
We would like to inform you about the recently noticed WPA2 vulnerability.
AVM analyzed the wireless security breach known as “Krack” which allows an attacker to perform a so-called man-in-the-middle-attack on clients who are trying to connect to a wireless LAN network. However, they consider their devices safe and stress out that the possibility of such an attack actually happening is quite insignificant since there are very specific conditions that must be met by the attacker to do the attack.
More information can be found on the following support site article:
https://www.edpnet.be/en/support/troubleshooting/internet/wireless-network-wpa2-vulnerability.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing / spam /
Dear customers,
We would like to inform you about a spam wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The source seems to be a botnet.
The email contains the subject “Server Violation”/”Emailed Invoice” and an attachment/spam link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/phishing.html#edpnet
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team