Closed / Info / outage /
Update 24/05/2016 11:30 AM – The issue has been solved
Dear customers,
We are currently experiencing an outage with one of our telephony servers.
Customers may notice troubles with their telephony services (VoIP, SIP-trunking).
The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-05-24 11:10 AM* |
| End: |
2016-05-24 11:30 AM |
| Duration: |
20 minutes |
| Impacted services: |
Telephony services (VoIP, SIP-trunking) |
| Affected Areas: |
All customers in Belgium with telephony services at edpnet |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / outage / Solved /
Dear customers,
Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.
Please find all details below:
| Start: |
2016-05-17 14:00 PM* |
| End: |
2016-05-17 14:30 PM* |
| Duration: |
30 minutes |
| Impacted services: |
All DSL services: Internet, VOIP telephony |
| Affected Areas: |
| Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / fire / Namur / outage / Proximus / Solved /
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.
Dear customers,
We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-29 09:25 AM* |
| End: |
2016-04-29 12:40 PM* |
| Duration: |
3 hours 15 minutes |
| Impacted services: |
All internet services |
| Affected Areas: |
Namur area |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / Solved /
Dear customers,
We have experienced a small interruptions of DSL-services due to a fault of our autoconfiguration server. Some Fritz!box modems with firmware version 06.30 were impacted.
| Start: |
2016-04-12 23:50 PM* |
| End: |
2016-04-13 09:45 AM* |
| Duration: |
approx. 9 hours |
| Impacted services: |
DSL services and IP telephony |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / outage / Solved /
Dear customers,
We have experienced a short outage with SIP trunking services. The issue has been solved.
Please find all details below:
| Start: |
2016-02-16 09:40 AM* |
| End: |
2016-02-16 09:55 AM* |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-02-16 09:20 AM* |
| End: |
2016-02-16 10:00 AM* |
| Duration: |
2016-02-16 10:00 AM |
| Impacted services: |
Mail |
| Affected Areas: |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2015-01-28 11:40 AM* |
| End: |
2015-01-28 12:05 AM* |
| Duration: |
25 minutes
|
| Impacted services: |
All DSL services |
| Affected Areas: |
Walloon area: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087
Possibly impacted: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 12:30: Temporary outage due to disturbance on our fiber network in the Brussels region.
Walloon circuits were up by 12:02. From that point PPP was possible again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / outage /
Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET
Dear customers,
We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2015-12-23 11:00 AM* |
| End: |
TBD |
| Duration: |
TBD |
| Impacted services: |
DSL & IP telephony |
| Affected Areas: |
Antwerp, 03, Others are being investigated |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue /
Dear customers,
We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers.
Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles.
Solution: This problem is resolved in a newer firmware of the FRITZ!Box routers, but this version isn’t certified yet. We are working on an emergency certification process in cooperation with proximus.
Workaround: as the problem only occurs during the synchronization at boot up, just leave the router powered on, and after the first bad synchronization, pull out the DSL connection, wait a minute, and reseat it again. From then on the synchronization will act normally and upstream vectoring will be applied successfully.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
outage / Solved /
Dear customers,
We have experienced a small interuption of internet traffic due to a defective router.
Please find all details below:
| Start: |
2015-12-10 20:00* |
| End: |
2015-mm-dd 20:27* |
| Duration: |
aprox. 27 minutes |
| Impacted services: |
all internet traffic |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time