Maintenance planned on 07/11/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-11-07 01:00*
End: 2018-11-07 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Western districts of Brussels: Zellik, Ganshoren, Groot-Bijgaarden, Berchem-Sainte-Agathe, Dilbeek, Koekelberg, Molenbeek-Saint-Jean: 02

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 29/10/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-29 01:00*
End: 2018-10-29 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Bressoux, Angleur, Grivegnée, Luik; Seraing: 04

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/10/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-24 01:00*
End: 2018-10-24 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Hasselt, Diepenbeek, Zonhoven, Kuringen, Zolder, Kermt: 011

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Reduced capacity: Solved

Dear customers,

We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem.

Please find all details below:

Start: 2018-08-28 06:44*
End: 2018-08-28 12:24*
Duration: TBC
Impacted services: Telephony: ingoing and outgoing calls
Affected Areas: All

Update: 28/08 10:00 Our engineer has found the issue and is working on a solution

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue.

Please find all details below:

Start: 2018-06-04 09:00*
End: 2018-06-04 11:10*
Duration: 2h10
Impacted services: Telephony
Affected Areas: all

Update: 2018-06-04 10:25 Repair Database ongoing

Update: 2018-06-04 09:41 Core switch reboot done

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Outgoing and incoming telephony: Solved

Dear customers,

We have experienced a capacity issue with incoming and outgoing telephony.  This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future.

Please find all details below:

Start: 2018-04-13 14:30*
End: 2018-04-13 17:00*
Duration: 2h30min
Impacted services: Outgoing and incoming telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 26/03/2018 – Impacted services: Telephony: Closed

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-03-26 23:00*
End: 2018-03-27 00:20*
Duration: 5 minutes
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 27/03/2018 – Impacted services: All Fiber to the Home and DSL connections: Closed

Dear customers,

Edpnet has planned a maintenance in order to prepare for future works and better allocate the available space on our network.

This maintenance will cause an interruption of about 15 minutes on your services.

Please find all details below:

Start: 2018-03-27 03:00*
End: 2018-03-27 05:00*
Duration: 5 minutes
Impacted services: All Fiber to the Home and DSL connections
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet services: region Liège: Solved

Dear customers,

We have experienced an outage with Internet services due to a short power outage in the Liège region.

Please find all details below:

Start: 2018-03-15 13:35*
End: 2018-03-15 14:10*
Duration: 35 minutes
Impacted services: Internet services
Affected Areas: Liège region : 41

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 23/03/2018 – impacted services: Internet Connection: Closed

Dear customers,

KPN has planned a maintenance in order to replace the wiring of the ETN Node towards the DSLAMs. The interruption is expected to be 30 minutes.

This maintenance may affect your services.

Please find all details below:

Start: 2018-03-23 04:00*
End: 2018-03-23 07:00*
Duration: 30 minutes
Impacted services: internet, telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time