Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to perform a software update on its equipment.
This maintenance may affect your services.
Please find all details below:
| Start: |
2019-07-01 01:00* |
| End: |
2019-07-01 06:00* |
| Duration: |
potential impact: 10 minutes |
| Impacted services: |
all internet services |
| Affected Areas: |
Antwerp
Steenokkerzeel
Brussels regions: Bruxelles, Ixelles, Sint-Gillis, Molenbeek-Saint-Jean, Schaerbeek, Evere, Saint-Josse-ten-Noode |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Phishing / spam /
Dear customers,
We would like to inform you about a new phishing wave – customers receive emails pretending to come from edpnet webmail service and inviting to follow a link and enter login/password.
This is a blackmail spam and opening the link may cause a leak of your logins.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Phishing /
Dear customers,
We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that you have won or you can win a prize (iPhone X, Samsung Galaxy, etc).
This is a fake phishing pop-up and is not coming from edpnet.
Please do not click on any link and do not reply to that message!
For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/how-do-i-block-phishing-pop-ups.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in order to apply an update on our telephony switches.
This maintenance may cause issues on incoming and outgoing calls.
Please find all details below:
| Start: |
2019-06-06 00:00* |
| End: |
2019-06-06 00:45* |
| Duration: |
45 minutes |
| Impacted services: |
telephony |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage / Solved / Telephony /
Dear customers,
Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches. Our Network Operations team solved the outage.
Please find all details below:
| Start: |
2019-06-05 09:21* |
| End: |
2019-06-05 10:21* |
| Duration: |
1 hour |
| Impacted services: |
telephony: outgoing calls not possible or take long time to connect |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Brussels / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: |
2019-06-24 01:00* |
| End: |
2019-06-24 06:00* |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas: |
Bruxelles (1000) & Uccle |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Brussels / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: |
2019-06-19 01:00* |
| End: |
2019-06-19 06:00* |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas: |
Brussels region: Auderghem, Watermael-Boitsfort, Bruxelles, Ixelles, Woluwe-Saint-Pierre, Uccle |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: |
2019-06-17 01:00* |
| End: |
2019-06-17 06:00* |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas: |
Beveren-Waas & Sint-Gillis-Waas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage /
Dear customers,
Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Please find all details below:
| Start: |
2019-05-24 14h35* |
| End: |
2019/05/24 17h00* |
| Duration: |
2h25min |
| Impacted services: |
edpnet support reachability |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Timeb
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to apply a firmware upgrade on our core routers.
This maintenance may affect your services.
Please find all details below:
| Start: |
2019-06-04 04:00* |
| End: |
2019-06-04 05:00* |
| Duration: |
potential downtime: up to 5 minutes |
| Impacted services: |
all internet services |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time