outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with telephony. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-11-18 13:32* |
| End: |
2016-11-18 20:00* |
| Duration: |
6:28 |
| Impacted services: |
All telephony services |
| Affected Areas: |
All areas |
Update 18/11 20:00: Full capacity is restored, multiple link resets were needed to restore all links. The problem will be investigated and corrective measures will be taken to avoid this issue in the future.
Update 18/11 14:56: The hardware replacement did not have the required effect and telephony is currently running at reduced capacity. We are still looking into solving the issue as soon as possible.
Update 18/11 13:52: The fault was found (hardware failure) and the piece has been replaced. We are following up and monitoring the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Solved /
Dear customers,
We have experienced an outage with internet services in the Wavre / Charleroi areas. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-11-3 16:15* |
| End: |
2016-11-3 16:40* |
| Duration: |
25 minutes |
| Impacted services: |
All services |
| Affected Areas: |
071GIL: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 4/11/2016 10:15: the solution has been found, proximus is resetting the communication paths one by one, lines should be starting to get back online one by one. We advise you to reboot your router if you do not see any changes in the status of your connection after 30 min.
Update 4/11/2016 8:08: some lines remain offline, rebooting doesn’t seem to help. These cases are under investigation, we do our utmost to have the issue resolved.
Update 3/11/2016 21:45: Root cause found, works were performed to extend our capacity, and a configuration mistake was made by proximus. The configuration is adapted and we recommend rebooting your device to regain internet access.
Update 3/11/2016 17:00 Recovery of offline customers is our top priority. A lot of the affected lines are back up, but there are still some down.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Issue / Mail / Netherlands / outage / Solved / Telephony / Webservices /
Dear customers,
We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again.
Please find all details below:
| Start: |
2016-09-26 07:00* |
| End: |
2016-09-26 16:50* |
| Duration: |
Telephony and web services: 3 hours
Mail: 9 hours 50 min |
| Impacted services: |
All telephony services, mail, web services |
| Affected Areas: |
All areas |
Update 26/09/2016 – 21:30: Incoming voice should be fine now as well.
Update 26/09/2016 – 20:00: We hit the same issue as this morning, power outage of the collocation in Sint-Niklaas, probably due to a faulty UPS, we now bypassed the UPS and are starting all services again.
We added extra protection for the main router and our telephony system so no impact was expected there, but due to a strange coincidence our incoming voice also appears to be impacted by a fiber cut in Brussels that forced a reroute.
Update 26/09/16 – 16:50: High mail latency is solved.
Update 26/09/16 – 14-00: Webmail service is restored, but some customers still could face mail latency about 1 hour due to the huge amount of mails to be delivered on our servers.
Update 26/09/2016 – 12:30: Webmail is currently down in order to avoid too much delay and heavy traffic towards our backup mail system.
Update 26/09/2016 – 10:19: All impacted services have been restored and are running again. Our mail relays are clearing out their backlogs. We expect normal mail traffic flow to be resumed soon.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
email / Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage with our mail services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-08-01 21:00* |
| End: |
2016-08-02 10:50* |
| Duration: |
13h50 |
| Impacted services: |
outgoing/incoming mail delivery |
| Affected Areas: |
all |
No mails were lost.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with outbound calls to mobile & international numbers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-06-30 10:45* |
| End: |
2016-06-30 12:15* |
| Duration: |
Approx. 90 minutes |
| Impacted services: |
Telephony, outbound |
| Affected Areas: |
All |
Update 11:05: We have found the issue and are currently progressing to solve it.
Update 11:35: We are currently performing an update on our routing which, in a few minutes, should solve the issue.
Update 12:15: All routings have been adjusted and no more problems should occur
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved /
Dear customers,
We are currently experiencing an outage with DSL and voice services in Walloon Brabant, Hainaut. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-06-19 17:38* |
| End: |
2016-06-19 18:53 |
| Duration: |
1h 25m |
| Impacted services: |
All DSL services: Internet, VOIP telephony |
| Affected Areas: |
Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 19:44: the problem has been resolved, power issues at the colocation of proximus
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / outage / Solved /
Dear customers,
We have experienced a short interruption on our telephony services.
Please find all details below:
| Start: |
2016-06-01 14:42 PM |
| End: |
2016-06-01 14:48 PM |
| Duration: |
5 minutes |
| Impacted services: |
Voice |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Genk / outage / Solved /
Dear customers,
We have experienced a possible outage with lines in region Genk. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-05-31 10:50 |
| End: |
2016-05-31 11:00 |
| Duration: |
ended |
| Impacted services: |
Internet services |
| Affected Areas: |
Genk |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / outage / Solved /
Dear customers,
Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.
Please find all details below:
| Start: |
2016-05-17 14:00 PM* |
| End: |
2016-05-17 14:30 PM* |
| Duration: |
30 minutes |
| Impacted services: |
All DSL services: Internet, VOIP telephony |
| Affected Areas: |
| Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / fire / Namur / outage / Proximus / Solved /
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.
Dear customers,
We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-29 09:25 AM* |
| End: |
2016-04-29 12:40 PM* |
| Duration: |
3 hours 15 minutes |
| Impacted services: |
All internet services |
| Affected Areas: |
Namur area |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time