Antwerp / Belgium / outage / Solved /
Dear customers,
We have experienced an outage with all internet services in Antwerp. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
25-04-2023 10:12 |
| End*: |
25-04-2023 10:32 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 10:45*: The issue was already resolved after troubleshooting with our network provider at 10:32. We are closely following up the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Antwerp / Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2019-11-25 01:00 |
| End*: |
2019-11-25 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Antwerp
Gent and regions Zelzate, Wachtebeke, Zottegem |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Antwerp / Belgium / Closed / Maintenance /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace an old router with a next-generation hardware that in time will offer a considerable increase in global capacity.
This maintenance may affect your services.
Please find all details below:
| Start: |
2018-12-12 01:00* |
| End: |
2017-12-12 06:00* |
| Duration: |
up to 2 hours 30 minutes |
| Impacted services: |
Internet connectivity and telephony |
| Affected Areas: |
Antwerpen |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Antwerp / Closed / outage /
Dear customers,
Due to a fiber cut Proximus acknowledged that a number of street cabinets in the below mentioned areas are disconnected from the net. Edpnet customers connected to these street cabinets can experience an outage of their DSL connection. Our Network Operations team has investigated this outage and is currently in contact with Proximus. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-09-28 07:46* |
| End: |
2017-09-28 18:10* |
| Duration: |
10 hours and 24 minutes |
| Impacted services: |
All DSL services |
| Affected Areas: |
Rijnkaai, Eilandje, Straatsburgdok-zuidkaai |
EDIT 17:00: The latest ETR the splicers have provided us is today, 21:00. They will be working throughout the evening to restore connectivity to all impacted customers. The ETR remains subject to change.
EDIT 9:10: Proximus was able to bring all lines into service at 18:10 yesterday evening.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Antwerp / Belgium / Brussels / Closed / East Flanders / Flemish Brabant / Info / Internet / Limburg / Maintenance / Scheduled / SIP / Telephony / VoIP / West Flanders /
Dear customers,
Edpnet has planned works in our domain to maintain the quality of the services we provide.
This maintenance may affect your connection. You will experience a short disconnect during the given time.
Please, find all details below:
| Start: |
2017-05-23 02:00 |
| End: |
2017-05-23 03:00 |
| Duration: |
15 minutes |
| Impacted services: |
Internet, Telephony |
| Affected Areas: |
Brussels, Antwerp, Limburg, Flemish Brabant, West and East Flanders
02, 03, 011, 012, 013, 014, 015, 016, 089, 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time