Belgium / Closed / Info / Issue / outage / Solved / Telephony /
Dear customers,
We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem.
Please find all details below:
| Start: |
2018-08-28 06:44* |
| End: |
2018-08-28 12:24* |
| Duration: |
TBC |
| Impacted services: |
Telephony: ingoing and outgoing calls |
| Affected Areas: |
All |
Update: 28/08 10:00 Our engineer has found the issue and is working on a solution
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / email / Info / Mail / Maintenance /
Dear customers,
Edpnet has done an emergency maintenance in order to perform a file system check regarding our mail system and to remedy occurred errors.
This maintenance may affect your services.
Please find all details below:
| Start: |
2018-08-22 20:10 |
| End: |
2018-08-22 21:40 |
| Duration: |
1h30min |
| Impacted services: |
mail/webmail |
| Affected Areas: |
all |
No mail loss was registered during the maintenance.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / hosting / Issue / outage / vpbx /
Dear customers,
We have experienced an outage with hosting/mail and VPBX services due to a networking equipment glitch.
Please find all details below:
| Start: |
2018-08-21 14:50* |
| End: |
2018-08-21 16:45* |
| Duration: |
1h55min |
| Impacted services: |
Hosting/mail/ VPBX |
| Affected Areas: |
All |
Update: 21/08 15:50 VPBXs starting up
Update: 21/08 16:08 Mail service is back online, starting delivery
Update: 21/08 16:43 Hosting service is up
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to install a next-generation router which will offer an important increase in network capacity.
This maintenance may affect your services.
Please find all details below:
| Start: |
2017-08-20 01:00* |
| End: |
2017-08-20 06:00* |
| Duration: |
02h 30min |
| Impacted services: |
all internet services |
| Affected Areas: |
Nivelles: 067 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Inbound Telephony / Info / Maintenance / Netherlands / Scheduled / SIP / VoIP /
Dear customers,
Edpnet has planned a maintenance in order to ensure the quality of our telephony.
This maintenance may affect your services, but no impact is expected.
Please find all details below:
| Start: |
2018-08-14 5:30* |
| End: |
2017-08-14 6:30* |
| Duration: |
1 hour |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to migrate some links.
This maintenance may affect your services. Multiple reconnections might occur during the reconfiguration.
Please find all details below:
| Start: |
2018-08-10 03:00* |
| End: |
2018-08-10 05:00* |
| Duration: |
2 hours |
| Impacted services: |
internet connectivity |
| Affected Areas: |
Liege, Namur, province of Luxembourg/Charleroi, Walloon Brabant, Hainaut: 41GRE and 71GIL |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / hacking / Info / Netherlands / password / remote user /
Dear customers,
We would like to inform you about the recent hacking activity that has been/ is occurring on Fritz!Boxes with remote user access. Due to said hacks, we were forced to remove remote user configurations.
When you are in need of a remote user, please, be sure to configure a strong password on it. A combination of at least 6 characters including capital letters, small letters, digits, symbols can be used preferably in disorder. An online random password generator can help you out with the search for a strong, safe password.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Brussels / Info / Maintenance /
Dear customers,
Edpnet had planned a maintenance in order to migrate our 02STR, Brussels VLAN. The maintenance has been finished successfully.
Please find all details below:
| Start: |
2018-06-20 04:00* |
| End: |
2018-06-20 06:00* |
| Duration: |
2hours |
| Impacted services: |
All |
| Affected Areas: |
02STR : Brussel |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Maintenance / Telephony /
Dear customers,
Edpnet has planned a maintenance on our voice switches to improve our telephony services.
We will try to minimize the impact as much as possible.
Please find all details below:
| Start: |
09.06.2018 01:00* |
| End: |
09.06.2018 03:00* |
| Duration: |
2 hours |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Issue / outage / Solved / Telephony /
Dear customers,
We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue.
Please find all details below:
| Start: |
2018-06-04 09:00* |
| End: |
2018-06-04 11:10* |
| Duration: |
2h10 |
| Impacted services: |
Telephony |
| Affected Areas: |
all |
Update: 2018-06-04 10:25 Repair Database ongoing
Update: 2018-06-04 09:41 Core switch reboot done
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time