Belgium / Netherlands / outage / Solved /
Dear customers,
Due to an issue with one of our upstream providers, a part of the internet was not reachable anymore. We were rerouting the traffic to another provider while fixing the issue. Since Saturday 14/12/2019 8h45 CET the previous configuration is restored and traffic runs its normal path.
Please find all details below:
| Start*: |
2019-12-13 15:15 |
| End*: |
2019-12-13 16:07 |
| Duration: |
52 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Belgium & The Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Inbound Telephony / outage / Solved /
Dear customers,
We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage. Further updates will be released as soon as possible.
Please find all details below:
Edit 10:41*: Power was restored and helpdesk queues are reopened. Our apologies for the inconvenience.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path.
Further details on the affected areas and an estimated duration will be released as soon as possible.
Please find all details below:
| Start: |
2019-08-01 00:10* |
| End: |
2019-08-01 13h58* |
| Duration: |
13h48min |
| Impacted services: |
All internet services |
| Affected Areas: |
Belgium & The Netherlands |
UPD 10h10*: Eurofiber is investigating the outage. Estimated time of resolution: 2019-08-01 15h00*
UPD 13h58*: Splicing works ended. Traffic runs its normal path.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Netherlands / Solved /
Dear customers,
We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30.
While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-07-17 20:30* |
| End: |
2019-07-18 16h18 |
| Duration: |
20h38min |
| Impacted services: |
all internet services : slower speeds and latency |
| Affected Areas: |
Belgium and the Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Netherlands /
Dear customers,
Edpnet has planned a maintenance in order to implement a new networking hardware, which is aimed to improve the quality of our internet services.
This maintenance may cause a short interruption (5-10 minutes) of your connection.
Please find all details below:
| Start: |
2019-07-11 05:00* |
| End: |
2019-07-11 06:00* |
| Duration: |
potential impact: 5-10 minutes |
| Impacted services: |
all internet services |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Netherlands / outage / Telephony /
Dear customers,
KPN is currently experiencing a general outage with telephony in the Netherlands. Their Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-06-24 15:50* |
| End: |
2019-06-24 18:08* |
| Duration: |
2 hours 18 minutes |
| Impacted services: |
All telephony (this includes emergency services like 112!) |
| Affected Areas: |
The Netherlands |
EDIT 09:22*: KPN has confirmed the outage to be resolved last night.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / blackmail / Issue / Mail / Netherlands / Phishing / spam /
Dear customers,
We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers.
The email claims that you have won a special prize (for example, Apple iPhone X, iPhone X, etc) and contains an attachment / spam link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / blackmail / Info / Issue / Netherlands / Phishing / spam /
Dear customers,
We would like to inform you about a global phishing wave that is aimed at both customers and non-customers.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
The email is a global blackmail spam. It contains actual passwords (not necessarily linked to edpnet services but nonetheless linking towards the users’ email address on some site resource that leaked the passwords)
It is highly recommended to change the passwords to more strong ones and preferably to different passwords for each site/resource.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Inbound Telephony / Info / Maintenance / Netherlands / Scheduled / SIP / VoIP /
Dear customers,
Edpnet has planned a maintenance in order to ensure the quality of our telephony.
This maintenance may affect your services, but no impact is expected.
Please find all details below:
| Start: |
2018-08-14 5:30* |
| End: |
2017-08-14 6:30* |
| Duration: |
1 hour |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Netherlands / Planned / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in order to improve the service for our customers by migrating to a new platform.
This maintenance may affect your services for around 30 minutes during the maintenance window.
Please find all details below:
| Start: |
2018-07-25 00:00* |
| End: |
2018-07-25 06:00* |
| Duration: |
6hours |
| Impacted services: |
Telephony |
| Affected Areas: |
all: the Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time