Dear customers,
We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved.
Please find all details below:
| Start: | 2017-01-26 17:10* |
|---|---|
| End: | 2017-01-26 17:45* |
| Duration: | 35 min |
| Impacted services: | Slow internet access |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Update: Outage cleared
Dear customers,
We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2017-01-26 10:38 |
|---|---|
| End: | 2017-01-26 10:56 |
| Duration: | 18 minutes |
| Impacted services: | NL Fiber |
| Affected Areas: | Amsterdam |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Update 20/12/2016 – 06:18
Dear customers,
This maintenance was successfully completed.
Best regards
The edpnet team
Dear customers,
Edpnet has planned a maintenance in order to migrate the lines to a new port.
Customers will need to reconnect. If some customers are unable to connect automatically, they may need to reboot their modem.
Please find all details below:
| Start: | 2016-12-20 05:00* |
|---|---|
| End: | 2016-12-20 06:00* |
| Duration: | 5 minutes |
| Impacted services: | All data services (internet, telephony, …) |
| Affected Areas: | All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Update 07/10/2016 – 02:48:
Dear customers,
Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch.
One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully.
Best regards
The edpnet team
Initial post:
Dear customers,
Edpnet has planned a maintenance in order to provide full redundancy on our telephony services in the future.
This maintenance may affect your services.
Please find all details below:
| Start: | 2016-10-07 01:00* |
|---|---|
| End: | 2016-10-07 03:00* |
| Duration: | Approx. 60 – 90 minutes |
| Impacted services: | All telephony services |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with incoming voice traffic. The outage has been solved.
Please, find the details below.
| Start: | 2016-10-06 01:46* |
|---|---|
| End: | 2016-10-06 10:57* |
| Duration: | 9:11 |
| Impacted services: | All voice traffic |
| Affected Areas: | all areas |
Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we are working on this with the highest priority. No further unannounced voice issues should occur.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our webmail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-10-05 05:30* |
|---|---|
| End: | 2016-10-05 09:25* |
| Duration: | Approx. 4 hours |
| Impacted services: | Webmail |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are experienced an outage with some voice services. A database issue occurred probably due to the power issues last Monday. The database has been restored.
Please find all details below:
| Start: | 2016-10-05 7:44* |
|---|---|
| End: | 2016-10-05 8:06* |
| Duration: | 22 min |
| Impacted services: | Voice services |
| Affected Areas: | All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks.
Please find all details below:
| Start: | 2016-10-02 23:30* |
|---|---|
| End: | 2016-10-03 09:30* |
| Duration: | 10 hours, intermittent disconnects |
| Impacted services: | All DSL services |
| Affected Areas: | 03WIB, 03TEM, 03KAP, 03CEN, 11NER, 11TRU, 11HSW, 16HSR, 89GEN, 03WIL, 13TES, 14BAL, 11HSZ, 03BOO, 03KON, 14HER, 14TUR, 16AAR |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future.
This maintenance is finished successfully.
Please find all details below:
| Start: | 2016-10-04 00:00 AM* |
|---|---|
| End: | 2016-10-04 02:00 AM* |
| Duration: | 2 hours |
| Impacted services: | Cloud telephony and colocation service |
| Affected Areas: | all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our mail server. For now all mail systems are running again.
Please find all details below:
| Start: | 2016-09-27 15:00* |
|---|---|
| End: | 2016-09-27 15:42* |
| Duration: | 42 minutes |
| Impacted services: | |
| Affected Areas: | all |
Update 27/09/2016 – 16-00: Mail service is fully restored.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time