Belgium / Issue / outage / Solved /
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected.
UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier.
Dear customers,
We are currently experiencing a fiber cut in 91GEN area (West and East Flanders). Traffic is being rerouted but customers may notice minor issues with the internet and voice services.
Our Network Operations team is investigating the outage.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Bevestig/update uw Edpnet webmail” was sent yesterday at around 15h00 and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Edpnet: Undelivered messages received on Tuesday, August 23, 2022” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Vous avez des messages électroniques en attente” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
These works may cause a loss of connection during scheduled maintenance window.
Please find all details below:
| Start*: |
26-07-2022 03:00 |
| End*: |
26-07-2022 05:00 |
| Duration: |
expected impact: loss of connection during the maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Security-Notification” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned /
Dear customers,
We have planned a maintenance on our core routers in order to improve the performance and the quality of our services.
These works may cause a loss of connection during scheduled maintenance window.
Please find all details below:
| Start*: |
19-07-2022 03:00 |
| End*: |
19-07-2022 05:00 |
| Duration: |
expected impact: loss of connection during the maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance will take place on 14, 18, 19, 20, 21 July at night and may affect your line on one of those dates.
Please find all details below:
| Start*: |
14, 18, 19, 20, 21 July 2022 00:00 |
| End*: |
14, 18, 19, 20, 21 July 2022 06:00 |
| Duration: |
6 hours on each scheduled date |
| Impacted services: |
all internet services |
| Affected Areas**: |
Antwerpen (city) |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Planned /
Dear customers,
SIBELGA has planned a power intervention on the street which may affect your services.
Please find all details below:
| Start*: |
11-07-2022 08:00 |
| End*: |
11-07-2022 14:00 |
| Duration: |
6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Uccle |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Planned /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
These works may cause a loss of connection during scheduled maintenance window.
Please find all details below:
| Start*: |
06-07-2022 04:00 |
| End*: |
06-07-2022 06:00 |
| Duration: |
expected impact: loss of connection during the maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
